Customer Support Administrator

3 weeks ago


Nottingham, United Kingdom 4Way Recruitment Full time

Customer Support Administrator

Nottingham

A fantastic opportunity to join an independent company, that are becoming industry experts in the design, installation, commissioning and maintenance of fire safety, fire suppression and security systems. They now manage several fire and emergency systems for some of the UK largest hotel and pub chains. My client is looking for an experienced Customer Service Administrator to join the team.

Package

£22-24,000

Full time | Office based

Main Responsibilities

The role of administrator is responsible for processing permits, part management and subcontractor management in relation to delivering our customers scheduled activities. Communicating via customer portals, email and telephone.

Subcontractor Management:

  • Obtaining and managing scheduled appointments via planner and updating customer portals
  • Issuing all Pos to subcontractors for all call types
  • Confirming appointment dates still to be achieved with all planned appointments, 24 – 48 hours prior to attendance
  • Chasing of all attendances via open calls report
  • Chasing of all paperwork following visit
  • Processing of all paperwork in call and saving documentations in CASH cabinet
  • GRN purchase order for call
  • Managing Support inbox
  • Liaising with FLM sponsor on any requirement for escalation
  • Ordering of all parts as per grid management & requests

Permit Management:

All aspects of management of permits, whether individual or annual submissions required, including but not limited to:

  • Processing new and/or existing permits via required method ie. online portal, documentation
  • Managing permit status and review as required, taking necessary action
  • Any escort & isolation requests processed as part of permit
  • Approved status managed through to engineering – advising engineer approved date and providing documentation
  • Declined status managed through via re-submission and to approval

Knowledge and Experiences

  • GCSE math’s/English C or above
  • IT skills, including Microsoft packages and email
  • Knowledge of administrative procedures
  • Accuracy of keeping records
  • Excellent time management
  • Excellent communication and listening skills
  • Ability to work under pressure and prioritise workload

If you are local to the area and seeking a new Customer Support Administrator position, then please apply now. If your application is successful a 4way member will be in touch.



  • Nottingham, United Kingdom Response-Able Solutions Ltd Full time

    Response-able Solutions Ltd are one of the leading and most prestigious vehicle logistic companies in the UK, providing a professional first-class service to our customers Nationwide. Due to exceptional growth and internal promotion, we are looking for an experienced Customer Support Administrator to join our expanding Driver Planning team. Customer...


  • Nottingham, United Kingdom Astute Recruitment Full time

    Job Brief:A well-established business based in central Nottingham are looking for a Customer Support Administrator to join their growing team. As a Customer Support Administrator you will be responsible for processing permits, part management and subcontractor management in relation to delivering our customers scheduled activities. Communicating via customer...


  • Nottingham, United Kingdom Astute Recruitment Full time

    Job Brief:A well-established business based in central Nottingham are looking for a Customer Support Administrator to join their growing team. As a Customer Support Administrator you will be responsible for processing permits, part management and subcontractor management in relation to delivering our customers scheduled activities. Communicating via customer...


  • Nottingham, United Kingdom 4Way Recruitment Full time

    Customer Support Administrator Nottingham A fantastic opportunity to join an independent company, that are becoming industry experts in the design, installation, commissioning and maintenance of fire safety, fire suppression and security systems. They now manage several fire and emergency systems for some of the UK largest hotel and pub chains. My client is...


  • Nottingham, United Kingdom 4Way Recruitment Full time

    Customer Support Administrator Nottingham A fantastic opportunity to join an independent company, that are becoming industry experts in the design, installation, commissioning and maintenance of fire safety, fire suppression and security systems. They now manage several fire and emergency systems for some of the UK largest hotel and pub chains. My client is...


  • Nottingham, United Kingdom 4Way Recruitment Ltd Full time

    Customer Support Administrator Nottingham A fantastic opportunity to join an independent company, that are becoming industry experts in the design, installation, commissioning and maintenance of fire safety, fire suppression and security systems. They now manage several fire and emergency systems for some of the UK largest hotel and pub chains. My client...


  • Nottingham, United Kingdom Agilitas IT Solutions Ltd Full time

    **Job Purpose.** Our Customer Support Team are part of the first line of our business-to-business service that puts the customer at the heart of everything we do here at Agilitas. You will be liaising with internal departments, including inventory/logistics to deliver a world class experience to our very diverse customer base. You will work as the primary...


  • Nottingham, United Kingdom John Deere Full time

    **Vacancy** **Customer Support Administrator** We are looking for a Customer Support Administrator. **The Role**: Performs a full range of administrative support duties of a confidential and challenging nature. Supporting the Customer Support Manager and the unit. Facilitates workflow by using organizational knowledge to determine how to handle incoming...


  • Nottingham, United Kingdom Raleigh UK Limited Full time

    Customer Support Administrator **Group Overview** Accell Group is a leading multi-brand bicycle company based in Heerenveen, Netherlands, with more than 3000 employees worldwide. Accell Group designs and produces bicycles and bicycle products. We get people and goods moving. Every day we see bicycles making a difference. They give people a better life,...


  • Nottingham, Nottingham, United Kingdom Raleigh UK Limited Full time

    Customer Support AdministratorGroup OverviewAccell Group is a leading multi-brand bicycle company based in Heerenveen, Netherlands, with more than 3000 employees worldwide. Accell Group designs and produces bicycles and bicycle products. We get people and goods moving.Every day we see bicycles making a difference. They give people a better life, making them...


  • Nottingham, United Kingdom Treats and Bites Ltd Full time

    We have an exciting opportunity to join the team at bakerdays, based in Nottingham NG5. We are looking for a confident and conscientious individual with a passion for service, data admin and a true customer champion who loves to add the personal touch to their work. As part of a growing team, the right person for this role will be an exceptional team...


  • Nottingham, United Kingdom Treats and Bites Ltd Full time

    We have an exciting opportunity to join the team at bakerdays, based in Nottingham NG5. We are looking for a confident and conscientious individual with a passion for service, data admin and a true customer champion who loves to add the personal touch to their work. As part of a growing team, the right person for this role will be an exceptional team...

  • Customs Administrator

    4 weeks ago


    Nottingham, United Kingdom Streamline Search Ltd Full time

    Customs Administartor - Streamline Search are currentley working with a proven and expanding Freight Forwarder based in the Nottingham area. They offer services on an International scale, Air and Sea freight as well as customs clearanaces. They are looing for a Customs Administartor to join the team to support their customs department and continue the...


  • Nottingham, Nottingham, United Kingdom Reed Business Support Full time

    _Reed are recruiting for a Business Support Administrator to join Nottinghamshire County Council on a temporary basis. _ This is a fulltime hybrid working role. _ You will be creating Pensions New Starters and processing change of addresses on the Council's pension system. __Key Responsibilities:_- _Scanning electronic mail into the pensions system_-...


  • Nottingham, United Kingdom Skills and Education Group Full time

    Administration Officers - Customer Support and End Point Assessment Skills and Education Group offer over 400 Further Education qualifications through approved colleges and training providers across the UK. In addition, we provide independent assessments to evidence that apprentices have reached the required standard at the end of their apprenticeships. We...


  • Nottingham, United Kingdom Astute Recruitment Full time

    Planning, scheduling and administration - once Engineers have attended jobs, case management system and the client’s portals need updating so an invoice can be produced and circulated to the client Subcontractor Management: - Issuing all PO’s to subcontractors for all call types - Obtaining and managing scheduled appointments via planner and updating...


  • Nottingham, United Kingdom Nicholas Howard Full time

    **Nicholas Howard Limited** is delighted to be recruiting for a new and exciting role as a Mortgage Customer Service Support. Based in Mansfield, our client is an ambitious and award winning Mutual Building Society that has twice been placed in the best companies to work for in the UK. This is a fantastic opportunity to bring your skills, knowledge and...


  • Nottingham, United Kingdom Elizabeth Michael Associates Full time

    **Customer Support Administrator** **£21,430 per annum** **NG2, office based** **Permanent, full time** Our client is seeking to appoint a friendly, organised individual to provide support and assistance to customers. You will be a confident communicator, willing to go the extra mile! **Responsibilities**: - Answering the telephone - Taking orders -...


  • Nottingham, United Kingdom John Pye and Sons Full time

    **JOHN PYE AUCTIONS** Customer Support Assistant **John Pye Auctions - NOTTINGHAM** **NEW! **All team members receive **31 days annual leave** + receive **paid birthdays off work**!** **Key Benefits**: **Contract type**: - Permanent, full time employment. **Hours**: - Full Time, *Monday - Friday, 9:00am - 5:00pm. Daily hour break. - 35...


  • Nottingham, United Kingdom Harper Recruitment Group Full time

    Job Role: French Customer Support **Salary**: £30000 Location: Nottingham Hours: Monday - Friday Harper Recruitment group are looking for a Customer Service Champion, our client - a leading design and solutions business have a position within the Customer Experience and Supply Chain team You will be responsible for building long lasting relationships...