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Mortgage Customer Service Support

4 months ago

Nottingham, United Kingdom Nicholas Howard Full time

**Nicholas Howard Limited** is delighted to be recruiting for a new and exciting role as a Mortgage Customer Service Support.

Based in Mansfield, our client is an ambitious and award winning Mutual Building Society that has twice been placed in the best companies to work for in the UK. This is a fantastic opportunity to bring your skills, knowledge and experience to support their Mortgage team on an exciting journey.

**Here’s a taste of what you’ll be doing: -**
- Processing mortgage payments and redemptions.
- Carrying out a variety of mortgage administration tasks.
- Handling mortgage completions, including liaison with solicitors and communication with customers.
- Providing a professional and efficient service to existing mortgage customers and brokers.
- Carrying out system testing, which also improves knowledge and experience.

**What we’re looking for**:

- Excellent customer service skills.
- Minimum of 1yr’s experience in a similar role, ideally within a highly regulated environment.
- Problem analysis and resolution skills.
- Strong written and verbal communication.
- Excellent attention to detail.
- Ability to prioritise workloads and work under pressure.
- Honesty, integrity and commitment.
- Current mortgage lending legislation knowledge.