Customer Service Coordinator

2 months ago

AshbydelaZouch, United Kingdom Element Solutions Inc Full time
Challenge Yourself and Impact the Future

MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE:ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability, and sustainability in electronic materials.
Our Expertise:
• Wafer Level Solutions: Revolutionizing wafer fabrication processes for enhanced efficiency and performance.
• Semiconductor Assembly Solutions: Driving innovation in semiconductor assembly processes for unparalleled reliability.
• Circuitry Solutions: Tailored solutions to meet the dynamic demands of modern circuitry.
• Circuit Board Assembly Solutions: Elevating circuit board assembly processes for optimal performance.
• Film & Smart Surface Solutions: Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability.
Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, and infrastructure, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services covers the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.

Who are we looking for?

As a Customer Service Coordinator, your role is pivotal in delivering outstanding service to new and existing buyers and in working closely with our supply chain colleagues.  You will provide support to customers on a European/global level and to multiple customer and channel partners located through Europe and the rest of the world, where needed.  

This position is temporary, on a fixed term contract for a period of 12 months.

What will you be doing?
  • Generate quotations and offers in response to customer request
  • Support with new customer account setup by providing the customer information requested by Finance
  • Order processing
  • Monitor open customer orders and notify the appropriate department if order is not being progressed efficiently
  • Communicate price changes, create and maintain pricing documentation and system information
  • Support adhoc document requests from customers
  • Assure fulfilment of special customer requests
  • Generate regular and adhoc reports for sales management
  • Maintain customer contact database
  • Support and manage assigned 'B' customer accounts
  • Provide sales related information for internal departments
  • Support Finance/Accounts Receivable with cash collections/mediation in the event of a customer dispute
  • Filing sales documentation according to internal and external (legal) requirements
  • Help to build good customer relations
  • Coordinate and manage the customer return material and credit request process
  • Handle complaints/queries from customers, including follow-up with internal and external customers to reach an acceptable conclusion by all parties
  • Support customers by coordinating actions of internal departments to provide acceptable solutions to customers
Who are you?

Ideally, you will have:

  • GCSE Grade 4 Maths and English or equivalent or through previous proven experience
  • Pricing know-how / competitor awareness
  • Language Fluency: English. Other languages are desirable

We understand that not all candidates may meet the requirements listed above.  If you believe you have the skills and experience necessary to excel in this role, we encourage you to apply.

What competencies will you need?
  • Good communication skills
  • Customer focused
  • Analysing information and problem solving
  • Exceptional attention to detail
  • Self-starter / Initiative-taker
  • Keen to learn
  • Ability to work well under pressure, prioritisation and organising workload
  • Team player
We are offering

As part of our team here, as well as receiving a competitive base salary, you will also receive a company pension, life assurance, a health cash plan and training and development, as well as 23 days holiday a year, plus bank holidays.  Free onsite parking is provided.

We provide a challenging but rewarding experience to our people - you will have an opportunity to learn, grow and contribute from your very first day.  Our teams play an important role enabling technological breakthroughs in high growth industries around the world.  We continuously invest in technologies and extensive learning and development tools which provide opportunities to challenge, develop and nurture your career.  

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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