Customer Service Advisor

7 months ago


AshbyDeLaZouch, United Kingdom TruNet UK Limited Full time

TruNet UK Ltd (part of The TruNet Group) is recognised as an innovative leader in the production of elastic meat netting, loops and twine, with several other companies running from our group Head Office in Ashby-de-la-Zouch, such as Butchers-Sundries and Sabre Pet Food. This particular role will be predominantly dealing with customer queries for our online e-Commerce brands Butchers-Sundries and Sabre Pet Food.

Due to continuous growth, an opportunity has arisen for a full time Customer Service Assistant based at the group Head Office.

**Duties that will be included within this role**:

- To proactively communicate with customers in relation to their orders
- To use order processing systems and support systems to deliver great customer care
- To work with internal colleagues to investigate and resolve any customer queries quickly and effectively
- To maintain thorough and accurate customer service records
- To liaise with couriers to arrange collections and deliveries as needed
- To support with internal reporting and meeting records for the e-commerce function
- To coordinate and complete the handling of order returns
- To ensure all customer’s orders are dispatched every day on time
- To work closely with the warehouse to resolve customer’s issues same day
- To complete a report every afternoon that investigates any issues in depth to come to a resolution or action from another member of staff
- To complete tasks set by the E-Commerce Team
- To reply to all feedback on eBay, Amazon & Trustpilot or other platforms as required
- To proactively make an effort to learn about the products to extend product knowledge
- In essence, if it is anything to do with a customer and their orders then it is the Customer Service Assistants responsibility to handle the issue
- To deal with all TruNet Packaging Service customers; from their general queries to raising the orders
- Have strong administration and Microsoft Office skills and experience
- Be confident, proactive and flexible with strong communication skills
- Have a high level of accuracy and attention to detail
- Be able to work effectively as part of a team
- Organise own workload with minimum supervision
- Enjoy working in a fast-paced environment, able to work well to timescales and deadlines

**Benefits include**:

- Competitive Salary
- 22 days holiday per year plus statutory bank holidays
- Company pension scheme

This is a fantastic opportunity to join a friendly team within a growing, family business.

Having been awarded the Queen’s Award for Enterprise for Innovation in 2019, the company has exciting plans and there are wide ranging options for progression.

**Job Types**: Full-time, Permanent

**Salary**: £23,795.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 2 years (preferred)

Ability to Commute:

- Ashby-De-La-Zouch (required)

Ability to Relocate:

- Ashby-De-La-Zouch: Relocate before starting work (required)

Work Location: In person



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