Customer Service Advisor
2 days ago
**Customer Service Advisor**
Working as part of the EV Cargo Solutions Commercial team you will be required to provide excellent customer service whilst managing customer expectations and ensuring repeat business and business growth alongside maximizing gross margin. As a member of the EV Cargo team you will be working with large-scale well-known customer brands and multiple carriers across the UK.
**Main duties include**:
- Be the main point of contact with the customer for information sharing and issue resolution.
- Develop strong working relationships and trust with key contacts.
- Ensure cost and service compliance to internal and customer processes.
- Take ownership and responsibility from the initial order through to successful delivery.
- Proactively monitor all areas of key sensitivity ensuring compliance to process and customer request.
- Responsible for compilation and distribution of relevant reports and KPI’s.
**Key skills and experience required**:
- Previous customer service experience along with excellent customer service skills.
- Previous experience of working within a team environment.
- Experience of Windows 10 in a business capacity.
- Excellent telephone manner.
- Excellent attention to detail
- Administration skills.
**Person Specification**:
- A team player with the ability to communicate effectively at all levels.
- A methodical and structured approach to problem solving.
- A can do attitude with a flexible approach.
- An approachable and reliable attitude.
- A keen attitude towards self development.
**Hours of work**:
- 4 on 4 off shift pattern (Days)
**Benefits include**:
20 days holiday per year plus bank holidays, childcare vouchers, work place pension scheme, free on-site parking, restaurant facilities, approachable management structure and a friendly open atmosphere.
**Our Company**
EV Cargo Solutions was founded in 2002 as Jigsaw Transport and is one of the UK market leaders in the provision of large-scale managed transport solutions. We are driven by values - focusing on our people and our customers. The service we provide is about innovation and communication. We are growing and changing all of the time and we encourage our people to do the same. We are a member of the EV Cargo family, the largest privately-owned logistics business in the UK, which means our opportunities are endless. We support people through training and development, and we have a strong policy of internal promotion. If you are looking for a bright future working with a fabulous team of people Solutions is the place to be.
EV Cargo Solutions is an equal opportunities and inclusive employer.
**Job Types**: Full-time, Permanent
**Benefits**:
- Casual dress
- Company events
- Company pension
- On-site parking
Schedule:
- 12 hour shift
- Day shift
**Experience**:
- Customer Service: 2 years (preferred)
Reference ID: CS 4 0n 4 off 02.03.22
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