Customer Service Coordinator

2 weeks ago

Ashby de la Zouch, Leicestershire, United Kingdom Element Solutions Inc Full time
Customer Service Coordinator Job Description

MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc, is a renowned global leader in the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability, and sustainability in electronic materials. Our comprehensive range of high-quality solutions and technical services covers the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.

Key Responsibilities
  • Generate quotations and offers in response to customer requests
  • Support with new customer account setup by providing customer information requested by Finance
  • Order processing
  • Monitor open customer orders and notify the appropriate department if order is not being progressed efficiently
  • Communicate price changes, create and maintain pricing documentation and system information
  • Support adhoc document requests from customers
  • Assure fulfilment of special customer requests
  • Generate regular and adhoc reports for sales management
  • Maintain customer contact database
  • Support and manage assigned 'B' customer accounts
  • Provide sales related information for internal departments
  • Support Finance/Accounts Receivable with cash collections/mediation in the event of a customer dispute
  • Filing sales documentation according to internal and external (legal) requirements
  • Help to build good customer relations
  • Coordinate and manage the customer return material and credit request process
  • Handle complaints/queries from customers, including follow-up with internal and external customers to reach an acceptable conclusion by all parties
  • Support customers by coordinating actions of internal departments to provide acceptable solutions to customers
Requirements
  • GCSE Grade 4 Maths and English or equivalent or through previous proven experience
  • Pricing know-how / competitor awareness
  • Language Fluency: English. Other languages are desirable

We are committed to providing a challenging and rewarding experience to our people. As a Customer Service Coordinator, you will have an opportunity to learn, grow and contribute from your very first day. Our teams play an important role enabling technological breakthroughs in high growth industries around the world. We continuously invest in technologies and extensive learning and development tools which provide opportunities to challenge, develop and nurture your career.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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