Consumer Services Coordinator

1 week ago


Ashby de la Zouch, Leicestershire, United Kingdom KP Snacks Full time

Consumer Services Coordinator Role Overview

We are seeking a skilled Consumer Services Coordinator to join our team at KP Snacks. This role involves providing exceptional customer service, handling complaints, and resolving issues efficiently.

Key Responsibilities:

  • Accurately capture and document customer interactions in our CRM system.
  • Respond to customer inquiries and complaints via multiple channels, including email, phone, and social media.
  • Investigate and resolve customer complaints in a timely and professional manner.
  • Collaborate with internal stakeholders to resolve complex customer issues.
  • Provide empathetic and effective communication to resolve customer concerns.

What We Offer:

  • A competitive salary and bonus scheme.
  • Opportunities for career growth and development.
  • A comprehensive benefits package, including medicash health cash plan and private healthcare.
  • A dynamic and supportive work environment.

About KP Snacks:

KP Snacks is a leading snack food manufacturer with a strong presence in the UK market. We offer a range of popular snack brands, including Hula Hoops and McCoy's. Our team is dedicated to providing exceptional customer service and resolving customer complaints efficiently.

Requirements:

  • Previous experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong analytical and problem-solving skills.


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