Consumer Services Coordinator
1 week ago
Consumer Services Coordinator Role Overview
We are seeking a skilled Consumer Services Coordinator to join our team at KP Snacks. This role involves providing exceptional customer service, handling complaints, and resolving issues efficiently.
Key Responsibilities:
- Accurately capture and document customer interactions in our CRM system.
- Respond to customer inquiries and complaints via multiple channels, including email, phone, and social media.
- Investigate and resolve customer complaints in a timely and professional manner.
- Collaborate with internal stakeholders to resolve complex customer issues.
- Provide empathetic and effective communication to resolve customer concerns.
What We Offer:
- A competitive salary and bonus scheme.
- Opportunities for career growth and development.
- A comprehensive benefits package, including medicash health cash plan and private healthcare.
- A dynamic and supportive work environment.
About KP Snacks:
KP Snacks is a leading snack food manufacturer with a strong presence in the UK market. We offer a range of popular snack brands, including Hula Hoops and McCoy's. Our team is dedicated to providing exceptional customer service and resolving customer complaints efficiently.
Requirements:
- Previous experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong analytical and problem-solving skills.
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