Consumer Services Liaison
3 weeks ago
Consumer Services Liaison
About the Role
We are seeking a skilled Consumer Services Liaison to join our team at KP Snacks. As a Consumer Services Liaison, you will be responsible for providing exceptional customer service and resolving consumer complaints in a timely and professional manner.
Key Responsibilities
- Respond to consumer contacts received across multiple platforms, including letter, email, phone, and social media
- Accurately capture all relevant details within the company CRM system for every contact received
- Dealing with difficult consumers and de-escalating high-stress situations with empathy and tact
- Identifying serious complaints, product and service issues or fraudulent contacts and reporting to management
- Initiating and co-ordinating complaint investigations with factories, laboratories, Technical Services, Marketing, or external agencies
- Deciding on the level of reimbursement to consumers, ensuring that the response is empathetic and addresses the consumer's issue
What We Offer
We believe in giving back and making sure you're happy and thriving. Here's a taste of what we offer:
- Attractive salary, depending on the skills and experience you can bring
- Bonus scheme
- Annual Salary Review
- Medicash health cash plan
- Private healthcare (role/grade dependent)
- Digital GP service and Best Doctors (2nd Medical Opinion service)
- Cancer care
- Company sick pay (eligibility criteria exist)
- Holiday buy scheme
- Electric Vehicle Scheme
- KP4ME - online benefits, discounts, prizes, competitions and information platform with access to mental, physical and financial wellbeing information and tools
About Us
We're KP Snacks, proud to be part of the Intersnack family. We're a global company with a presence in over 30 countries, and we're passionate about creating the snacks you love. From Hula Hoops to McCoy's, we're the team behind your favourite munchies.
We're committed to creating a workplace where everyone belongs. We believe in speaking our minds, celebrating our differences, and pushing boundaries together. If you're passionate about delivering exceptional customer service and making a real difference, we'd love to hear from you.
Requirements
- Previous front-line experience dealing with consumers/customers daily
- Complaint handling experience
- Ability to conduct investigations whilst liaising with internal/external stakeholders
- Excellent written and verbal communication skills with the ability to communicate across multiple channels
- Strong IT skills especially Microsoft Word and Excel
- Organisational skills with the ability to prioritise, multi-task and meet deadlines
- Quality conscious with an eye for detail
Why KP Snacks?
We're a company that values our people and offers a range of benefits to support your wellbeing and career development. We're committed to creating a workplace where everyone belongs, and we're passionate about making a real difference in the lives of our consumers.
-
Consumer Services Liaison
4 weeks ago
Ashby de la Zouch, Leicestershire, United Kingdom KP Snacks Full timeConsumer Services CoordinatorKey Responsibilities:Accurately capture all relevant details within the company CRM system for every contact received.Dealing with difficult consumers and de-escalating high-stress situations with empathy and tact.Identifying serious complaints, product and service issues or fraudulent contacts and reporting to...
-
Consumer Services Coordinator
4 weeks ago
Ashby de la Zouch, Leicestershire, United Kingdom KP Snacks Full timeConsumer Services Coordinator RoleWe are seeking a skilled Consumer Services Coordinator to join our team at KP Snacks. As a Consumer Services Coordinator, you will be responsible for providing exceptional customer service and resolving consumer complaints in a timely and professional manner.Key Responsibilities:Accurately capture all relevant details within...
-
Consumer Services Coordinator
4 weeks ago
Ashby de la Zouch, Leicestershire, United Kingdom KP Snacks Full timeConsumer Services Coordinator RoleAbout the JobWe are seeking a skilled Consumer Services Coordinator to join our team at KP Snacks. As a key member of our customer service team, you will be responsible for providing exceptional service to our consumers, resolving complaints, and ensuring their satisfaction.Key ResponsibilitiesAccurately capture all relevant...
-
Customer Service Liaison
3 weeks ago
Ashby de la Zouch, Leicestershire, United Kingdom KP Snacks Full timeKey Responsibilities:As a key member of our team, you will be responsible for coordinating consumer services across various channels. This includes providing exceptional customer service, resolving issues, and ensuring seamless communication with our customers.About the Role:We are seeking a highly organized and detail-oriented individual to join our team as...
-
Consumer Services Coordinator
3 weeks ago
Ashby de la Zouch, Leicestershire, United Kingdom KP Snacks Full timeConsumer Services Coordinator Role OverviewWe are seeking a skilled Consumer Services Coordinator to join our team at KP Snacks. This role involves providing exceptional customer service, handling complaints, and resolving issues efficiently.Key Responsibilities:Accurately capture and document customer interactions in our CRM system.Respond to customer...
-
Customer Service Liaison
2 weeks ago
Ashby de la Zouch, Leicestershire, United Kingdom Macdermid Performance Solutions Services Ltd Full timeAbout This RoleWe are seeking a highly skilled Customer Service Coordinator to join our team at MacDermid Alpha Electronics Solutions.Key ResponsibilitiesProvide exceptional customer service to new and existing buyers on a European/global level.Support with new customer account setup, including providing customer information requested by Finance.Process...
-
Consumer Services Coordinator
3 weeks ago
Ashby de la Zouch, Leicestershire, LE65 2BS, Leicestershire, United Kingdom KP Snacks Full timeConsumer Services Coordinator Ashby de la Zouch (Home of Hula Hoops, Space Raiders, popchips and more...) Hybrid model: We offer hybrid working with a mix of home and office working. The working hours for the role are Monday to Friday 8.45am-12.45pm. Join our snack-loving team! We're looking for a Consumer Services Coordinator to join our team at KP...
-
Airfield Engineering Asset Project Specialist
4 weeks ago
Ashby de la Zouch, Leicestershire, United Kingdom https:www.energyjobline.comsitemap Full timeAre you a skilled Project Engineer looking for a new challenge in the transportation industry? We have an exciting opportunity for a Project Engineer to join our team in the South East of England.The successful candidate will work closely with our Fleet Installations Manager to ensure the successful delivery of projects, including installation of systems,...
-
Project Manager
2 weeks ago
Ashby de la Zouch, Leicestershire, United Kingdom Inizio Engage XD Full timeAbout Inizio Engage XDInizio Engage XD is a leading company providing exceptional event management services to its clients. We are seeking a highly skilled and experienced Project Manager to lead our meetings and events team.Key Responsibilities:• Manage global meetings, events, and congress participation for pharmaceutical clients.• Ensure each event is...
-
Global Meetings and Events Project Manager
4 weeks ago
Ashby de la Zouch, Leicestershire, United Kingdom Inizio Engage XD Full timeJob Title: Project ManagerBrand: Inizio Engage XDLocation: UK or HybridReporting to: Project DirectorDirect report(s): NoneA bit about the role ...As a Project Manager for international events, you will be responsible for managing global meetings, events, and congress participation for our pharmaceutical clients. Your primary goal will be to ensure each...
-
Project Support Executive
3 weeks ago
Ashby de la Zouch, Leicestershire, United Kingdom Inizio Engage XD Full timeJob Title: Project Support ExecutiveBrand: Inizio Engage XDLocation: UK or hybridReporting to: Project DirectorDirect report(s): NoneAbout the Role:As a Project Support Executive, you will work with our pharmaceutical clients to manage the financial aspects of delegate experiences and event registration systems. Your role will involve limited national and...
-
Project Support Specialist
4 weeks ago
Ashby de la Zouch, Leicestershire, United Kingdom Inizio Engage XD Full timeJob Title: Project Support SpecialistBrand: Inizio Engage XDLocation: UKReporting to: Project DirectorDirect report(s): NoneAbout the Role:You will work with our pharmaceutical clients, managing the financial aspects of delegate experiences and event registration systems.Your role involves limited national and international travel, supporting the Project...
-
Global Meetings and Events Project Manager
4 weeks ago
Ashby de la Zouch, Leicestershire, United Kingdom Inizio Engage XD Full timeJob Title: Project ManagerBrand: Inizio Engage XDLocation: UK or HybridReporting to: Project DirectorDirect report(s): NoneA bit about the role ...As a Project Manager for Global Meetings and Events, you will be responsible for managing global meetings, events, and congress participation for our pharmaceutical clients. Your primary goal will be to ensure...
-
Global Meetings and Events Project Coordinator
4 weeks ago
Ashby de la Zouch, Leicestershire, United Kingdom Inizio Engage XD Full timeJob Title: Project ManagerBrand: Inizio Engage XDLocation: Remote or HybridReporting to: Project DirectorDirect report(s): NoneA bit about the role ...As a Project Manager for Global Meetings and Events, you will be responsible for managing global meetings, events, and congress participation for our pharmaceutical clients. You will ensure each event is...
-
Project Coordinator Executive
2 weeks ago
Ashby de la Zouch, Leicestershire, United Kingdom Inizio Engage XD Full timeAbout the Role:We are seeking a highly skilled Project Coordinator Executive to join our team at Inizio Engage XD. As a key member of our team, you will be responsible for managing the financial aspects of delegate experiences and the technology that goes into running successful event registration systems.Your Key Responsibilities:Set-up and administer event...
-
Global Meetings and Events Project Manager
3 weeks ago
Ashby de la Zouch, Leicestershire, United Kingdom Inizio Engage XD Full timeJob Title: Project ManagerBrand: Inizio Engage XDLocation: UK or HybridReporting to: Project DirectorDirect report(s): NoneA bit about the role ...As a Project Manager for Inizio Engage XD, you will oversee the planning and execution of global meetings and events for our pharmaceutical clients. Your primary focus will be on ensuring each event is profitable,...
-
Project Support Specialist
4 weeks ago
Ashby de la Zouch, Leicestershire, United Kingdom Inizio Engage XD Full timeJob Title: Project Support SpecialistBrand: Inizio Engage XDLocation: UKReporting to: Project DirectorDirect report(s): NoneAbout the RoleAs a Project Support Specialist, you will work with our pharmaceutical clients to manage the financial aspects of delegate experiences and event registration systems. Your role will involve limited national and...
-
Kitchen Assistant
1 month ago
Ashby de la Zouch, Leicestershire, United Kingdom Bupa Full timeAbout the RoleWe are seeking a skilled and enthusiastic Kitchen Assistant to join our team at Bupa. As a key member of our kitchen team, you will play a vital role in delivering exceptional dining experiences for our residents.Key ResponsibilitiesAct as a liaison between the main kitchen and our residents, ensuring seamless communication and service...
-
Process Engineer
4 weeks ago
Ashby de la Zouch, Leicestershire, United Kingdom MacDermid Alpha Electronics Solutions Careers Full timeUnlock your potential as an Electronics Solutions Expert at MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE:ESI). With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability, and sustainability in electronic materials.Our Expertise: • Wafer Level Solutions: Revolutionizing wafer...
-
Production Blender
3 weeks ago
Ashby de la Zouch, Leicestershire, United Kingdom Element Solutions Inc Full timeRevolutionize the Future of ElectronicsAt Element Solutions Inc, we are committed to pushing the boundaries of innovation in the electronics industry. Our legacy spans over a century, and we have consistently set new benchmarks for excellence, reliability, and sustainability in electronic materials.Our Expertise:• Wafer Level Solutions: Enhancing wafer...