Customer Service Coordinator

1 month ago


Ashby de la Zouch, Leicestershire, United Kingdom Element Solutions Inc Full time
Unlock Your Potential in a Dynamic Customer Service Role

Join Element Solutions Inc, a leading player in the electronics industry, as a Customer Service Coordinator. This exciting opportunity will challenge you to deliver exceptional service to customers across Europe and globally, while working closely with our supply chain colleagues.

About the Role

As a key member of our team, you will be responsible for:

  • Generating quotations and offers in response to customer requests
  • Supporting new customer account setup by providing customer information to Finance
  • Order processing and monitoring open customer orders
  • Communicating price changes and maintaining pricing documentation
  • Supporting ad-hoc document requests from customers
  • Ensuring special customer requests are fulfilled
  • Generating regular and ad-hoc reports for sales management
  • Maintaining customer contact databases
  • Supporting and managing assigned 'B' customer accounts
  • Providing sales-related information to internal departments
  • Supporting Finance/Accounts Receivable with cash collections and mediation
  • Filing sales documentation according to internal and external requirements
  • Building strong customer relationships
  • Coordinating customer return material and credit requests
  • Handling customer complaints and queries
What We're Looking For

We're seeking a highly motivated and organized individual with:

  • GCSE Grade 4 Maths and English or equivalent
  • Pricing knowledge and competitor awareness
  • Language fluency in English, with other languages desirable

We welcome applications from individuals who are eager to learn and grow with our company.

What We Offer

As a valued member of our team, you'll enjoy a competitive base salary, company pension, life assurance, health cash plan, and training and development opportunities. You'll also receive 23 days' holiday per year, plus bank holidays, and free onsite parking.

EEO Statement

Element Solutions Inc is an equal opportunities employer and welcomes applications from all qualified candidates.



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