Customer Service Coordinator

5 months ago

AshbyDeLaZouch, United Kingdom MacDermid Alpha Electronic Solutions Full time

**Business Overview**:
**MACDERMID ALPHA ELECTRONIC SOLUTIONS**
MacDermid Alpha is a business unit of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day.

Through the innovation of specialty chemicals and materials under our Alpha, Compugraphics, Electrolube, Kester, and MacDermid Enthone brands, MacDermid Alpha Electronics Solutions provides solutions that power electronics interconnection. We serve all global regions and every step of device manufacturing within each segment of the electronics supply chain. The experts in our Semiconductor Solutions, Circuitry Solutions, and Assembly Solutions divisions collaborate in design, implementation, and technical service to ensure success for our partner clients. Our solutions enable our customers’ manufacture of extraordinary electronic devices at high productivity and reduced cycle time.

**SEMICONDUCTOR & ASSEMBLY SOLUTIONS (SAS)**
As a global supplier to the semiconductor industry, we provide advanced copper interconnects, die attachment, wafer bump processes, solder technologies, fluxes, cleaners, and other attachment materials for the integrated circuit fabrication, semiconductor packaging, and electronic assembly industries. Our products touch nearly every facet of modern life and enable smart devices, phones, computers, electric vehicles, and more to function properly. SAS consists of three distinct business units (Circuit Board Assembly, Semiconductor Assembly, and Wafer Level Packaging) which are positioned to meet our customers’ ever-changing needs. We operate globally, employ over 2,500 employees, and represent a $1.2BN (and growing) business.

**Job Purpose**:
As a Customer Service Coordinator, your role is pivotal in delivering outstanding service to new and existing buyers and in working closely with our supply chain colleagues. You will provide support to customers on a European/global level and to multiple customer and channel partners located through Europe and the rest of the world, where needed.

**Responsibilities**:

- Generate quotations and offers in response to customer request
- Support with new customer account setup by providing the customer information requested by Finance
- Order processing
- Monitor open customer orders and notify the appropriate department if order is not being progressed efficiently
- Communicate price changes, create and maintain pricing documentation and system information
- Support adhoc document requests from customers
- Assure fulfilment of special customer requests
- Generate regular and adhoc reports for sales management
- Maintain customer contact database
- Support and manage assigned 'B' customer accounts
- Provide sales related information for internal departments
- Support Finance/Accounts Receivable with cash collections/mediation in the event of a customer dispute
- Filing sales documentation according to internal and external (legal) requirements
- Help to build good customer relations
- Coordinate and manage the customer return material and credit request process
- Handle complaints/queries from customers, including follow-up with internal and external customers to reach an acceptable conclusion by all parties
- Support customers by coordinating actions of internal departments to provide acceptable solutions to customers

**Requirements & Qualifications**:

- GCSE Grade 4 Maths and English or equivalent or through previous proven experience
- Pricing know-how / competitor awareness

**Skills**:

- Good communication skills
- Customer focused
- Analysing information and problem solving
- Exceptional attention to detail

**Competencies**:

- Language Fluency: English. Other languages are desirable
- Self-starter / Initiative-taker
- Keen to learn
- Ability to work well under pressure, prioritisation and organising workload
- Team player

**In return you will receive**:
This is a temporary, fixed term contract position for a period of 12 months.
- A competitive salary
- Annual bonus
- Pension scheme
- Life assurance cover
- 23 days annual leave plus bank holidays
- Health cash plan
- Training and development
- Free on-site parking

**EEO Statement**:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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