Customer Service Coordinator

5 months ago

AshbyDeLaZouch, United Kingdom MacDermid Alpha Electronic Solutions Full time

**Business Overview**:
**MACDERMID ALPHA ELECTRONIC SOLUTIONS**
MacDermid Alpha is a business unit of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day.

Through the innovation of specialty chemicals and materials under our Alpha, Compugraphics, Electrolube, Kester, and MacDermid Enthone brands, MacDermid Alpha Electronics Solutions provides solutions that power electronics interconnection. We serve all global regions and every step of device manufacturing within each segment of the electronics supply chain. The experts in our Semiconductor Solutions, Circuitry Solutions, and Assembly Solutions divisions collaborate in design, implementation, and technical service to ensure success for our partner clients. Our solutions enable our customers’ manufacture of extraordinary electronic devices at high productivity and reduced cycle time.

**SEMICONDUCTOR & ASSEMBLY SOLUTIONS (SAS)**
As a global supplier to the semiconductor industry, we provide advanced copper interconnects, die attachment, wafer bump processes, solder technologies, fluxes, cleaners, and other attachment materials for the integrated circuit fabrication, semiconductor packaging, and electronic assembly industries. Our products touch nearly every facet of modern life and enable smart devices, phones, computers, electric vehicles, and more to function properly. SAS consists of three distinct business units (Circuit Board Assembly, Semiconductor Assembly, and Wafer Level Packaging) which are positioned to meet our customers’ ever-changing needs. We operate globally, employ over 2,500 employees, and represent a $1.2BN (and growing) business.

**Job Purpose**:
As a Customer Service Coordinator, your role is pivotal in delivering outstanding service to new and existing buyers and in working closely with our supply chain colleagues. You will provide support to customers on a European/global level and to multiple customer and channel partners located through Europe and the rest of the world, where needed.

**Responsibilities**:

- Generate quotations and offers in response to customer request
- Support with new customer account setup by providing the customer information requested by Finance
- Order processing
- Monitor open customer orders and notify the appropriate department if order is not being progressed efficiently
- Communicate price changes, create and maintain pricing documentation and system information
- Support adhoc document requests from customers
- Assure fulfilment of special customer requests
- Generate regular and adhoc reports for sales management
- Maintain customer contact database
- Support and manage assigned 'B' customer accounts
- Provide sales related information for internal departments
- Support Finance/Accounts Receivable with cash collections/mediation in the event of a customer dispute
- Filing sales documentation according to internal and external (legal) requirements
- Help to build good customer relations
- Coordinate and manage the customer return material and credit request process
- Handle complaints/queries from customers, including follow-up with internal and external customers to reach an acceptable conclusion by all parties
- Support customers by coordinating actions of internal departments to provide acceptable solutions to customers

**Requirements & Qualifications**:

- GCSE Grade 4 Maths and English or equivalent or through previous proven experience
- Pricing know-how / competitor awareness

**Skills**:

- Good communication skills
- Customer focused
- Analysing information and problem solving
- Exceptional attention to detail

**Competencies**:

- Language Fluency: English. Other languages are desirable
- Self-starter / Initiative-taker
- Keen to learn
- Ability to work well under pressure, prioritisation and organising workload
- Team player

**EEO Statement**:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  • Customer Service Coordinator

    4 weeks ago

    Ashby de la Zouch, Leicestershire, United Kingdom Element Solutions Inc Full time

    Customer Service Coordinator Job DescriptionMacDermid Alpha Electronics Solutions, a business of Element Solutions Inc, is a renowned global leader in the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability, and sustainability in electronic materials. Our comprehensive range of...

  • Customer Service Coordinator

    4 weeks ago

    Ashby de la Zouch, Leicestershire, United Kingdom Element Solutions Inc Full time

    Customer Service Coordinator Job DescriptionAt Element Solutions Inc, we are seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional service to our customers across Europe and globally.Key ResponsibilitiesGenerate quotations and offers in...

  • Customer Service Coordinator

    5 months ago

    Ashby-De-La-Zouch, United Kingdom MacDermid Alpha Electronic Solutions Full time

    **Business Overview**: **MACDERMID ALPHA ELECTRONIC SOLUTIONS** MacDermid Alpha is a business unit of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day. Through the innovation of specialty chemicals and materials...

  • Customer Service Coordinator

    2 months ago

    Ashby-de-la-Zouch, United Kingdom Element Solutions Inc Full time

    Challenge Yourself and Impact the Future!MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE:ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability, and sustainability in electronic...

  • Customer Service Coordinator

    2 months ago

    Ashby-de-la-Zouch, United Kingdom Element Solutions Inc Full time

    Challenge Yourself and Impact the Future! MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE:ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability, and sustainability in...

  • Customer Service Coordinator

    4 weeks ago

    Ashby de la Zouch, Leicestershire, United Kingdom Element Solutions Inc Full time

    Unlock Your Potential as a Customer Service CoordinatorJoin MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc, in revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability, and sustainability in electronic materials.Key ResponsibilitiesGenerate...

  • Customer Service Coordinator Assistant

    3 weeks ago

    Ashby de la Zouch, Leicestershire, United Kingdom Element Solutions Inc Full time

    ### Job Title: Customer Service CoordinatorMacDermid Alpha Electronics Solutions, a business of Element Solutions Inc, is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability, and sustainability in electronic materials.###...

  • Service Coordinator

    6 months ago

    Ashby-De-La-Zouch, United Kingdom T&K Associates Full time

    Due to **exceptional growth** T&K Associates are currently recruiting on behalf of our Client in Ashby-de-la-Zouch for a **Service Coordinator **to join their team on a **permanent basis.** As a Service Coordinator, you will be required to provide full support to the National Service Manager to ensure the smooth running of the service teams across the...

  • Ocean Customer Service Coordinator

    5 months ago

    Ashby-De-La-Zouch, United Kingdom Ceva Logistics Full time

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and...

  • Consumer Services Coordinator

    3 weeks ago

    Ashby de la Zouch, Leicestershire, United Kingdom KP Snacks Full time

    Consumer Services Coordinator Role OverviewWe are seeking a skilled Consumer Services Coordinator to join our team at KP Snacks. This role involves providing exceptional customer service, handling complaints, and resolving issues efficiently.Key Responsibilities:Accurately capture and document customer interactions in our CRM system.Respond to customer...

  • Customer Service Liaison

    2 weeks ago

    Ashby de la Zouch, Leicestershire, United Kingdom Macdermid Performance Solutions Services Ltd Full time

    About This RoleWe are seeking a highly skilled Customer Service Coordinator to join our team at MacDermid Alpha Electronics Solutions.Key ResponsibilitiesProvide exceptional customer service to new and existing buyers on a European/global level.Support with new customer account setup, including providing customer information requested by Finance.Process...

  • Customer Service Liaison

    3 weeks ago

    Ashby de la Zouch, Leicestershire, United Kingdom KP Snacks Full time

    Key Responsibilities:As a key member of our team, you will be responsible for coordinating consumer services across various channels. This includes providing exceptional customer service, resolving issues, and ensuring seamless communication with our customers.About the Role:We are seeking a highly organized and detail-oriented individual to join our team as...

  • Consumer Services Coordinator

    4 weeks ago

    Ashby de la Zouch, Leicestershire, United Kingdom KP Snacks Full time

    Consumer Services Coordinator RoleWe are seeking a skilled Consumer Services Coordinator to join our team at KP Snacks. As a Consumer Services Coordinator, you will be responsible for providing exceptional customer service and resolving consumer complaints in a timely and professional manner.Key Responsibilities:Accurately capture all relevant details within...

  • Consumer Services Coordinator

    4 weeks ago

    Ashby de la Zouch, Leicestershire, United Kingdom KP Snacks Full time

    Consumer Services Coordinator RoleAbout the JobWe are seeking a skilled Consumer Services Coordinator to join our team at KP Snacks. As a key member of our customer service team, you will be responsible for providing exceptional service to our consumers, resolving complaints, and ensuring their satisfaction.Key ResponsibilitiesAccurately capture all relevant...

  • Customer Service Advisor

    6 months ago

    Ashby-De-La-Zouch, United Kingdom Siamo Group Full time

    **Customer Service Advisor** **Ashby-De-La-Zouch, LE65** **£23,795 Per Annum** We are recruiting for a Full-Time permanent experienced Customer Service Advisor for my well-established clients head office, here in Ashby De La Zouch, due to continuous and rapid growth. This is an office-based, permanent position and predominantly dealing with customer...

  • Customer Service Assistant

    5 months ago

    Ashby-De-La-Zouch, United Kingdom Siamo Group Full time

    **Customer Service Assistant** **Ashby-De-La-Zouch, LE65** **£23,795Per Annum** We are recruiting for a Full-Time permanent experienced Customer Service Assistant for my well-established clients head office, here in Ashby De La Zouch, due to continuous and rapid growth. This is an office-based, permanent position and predominantly dealing with customer...

  • Customer Service Advisor

    5 months ago

    Ashby-De-La-Zouch, United Kingdom T&K Associates Full time

    Due to **exceptional growth** T&K Associates are currently recruiting on behalf of our Client in Ashby-de-la-Zouch for a **Customer Service Advisor **to join their team on a **permanent basis.** As a **Customer Service Advisor**, you will be required to provide full support to the National Service Manager to ensure the smooth running of the service teams...

  • Customer Service Advisor

    5 months ago

    Ashby-De-La-Zouch, United Kingdom TruNet UK Limited Full time

    TruNet UK Ltd (part of The TruNet Group) is recognised as an innovative leader in the production of elastic meat netting, loops and twine, with several other companies running from our group Head Office in Ashby-de-la-Zouch, such as Butchers-Sundries and Sabre Pet Food. This particular role will be predominantly dealing with customer queries for our online...

  • Consumer Services Coordinator

    3 weeks ago

    Ashby de la Zouch, United Kingdom KP Snacks Full time

    Consumer Services CoordinatorAshby de la Zouch (Home of Hula Hoops, Space Raiders, popchips and more...)Hybrid model:We offer hybrid working with a mix of home and office working. The working hours for the role are Monday to Friday 8.45am-12.45pm.Join our snack-loving team! We're looking for aConsumer Services Coordinatorto join our team at KP Snacks. Fancy...

  • Consumer Services Coordinator

    3 weeks ago

    Ashby de la Zouch, United Kingdom KP Snacks Full time

    Consumer Services CoordinatorAshby de la Zouch (Home of Hula Hoops, Space Raiders, popchips and more...)Part-time role (20 hours per week)Hybrid model:We offer hybrid working with a mix of home and office working. The working hours for the role are Monday to Friday 8.45am-12.45pm.Join our snack-loving team! We're looking for aConsumer Services Coordinatorto...