Uk Customer Service Team Leader

6 months ago

AshbyDeLaZouch, United Kingdom pladis Full time

Want to help us bring happiness to the world? Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people? Then this is the place for you.

As proud bakers and chocolatiers and custodians of iconic global brands, we don’t compromise on the quality of ingredients in our products or on the people we hire. We are looking for entrepreneurial spirits who share our passion for bringing happiness to our consumers and who embody our Winning Traits.

To succeed at pladis you need to be purpose-led, resilient and positive to succeed here because we expect pace and agility, we insist on collaboration and demand accountability. If that is your thing, then pladis offers global ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact

Click “Apply” to get started.

What will this role achieve?

This role sits within our UK Supply Chain, based at our Midlands Distribution Centre (MDC) at Ashby-de-la-Zouch. You will look after a team of 6 Customer Service Coordinators with Team Lead responsibilities supporting Grocery, Convenience, Discounter & Wholesale customers.

The Team Leader must build relationships internally with other management teams within Supply Planning & Commercial to keep service to our customers as high as possible as well as hit our monthly commercial KPI’s. They must also build strong external relationships with customers to help save costs within the supply chain and drive efficiencies and excellent customer service.

What will be your key deliverables?
- Managing and leading a section of the supply chain customer service team to drive excellent Customer Service to all pladis customers.
- Running a daily service call internally to keep up to date with service issues across our factories and challenge our ops planning teams as well as your own team to mitigate any service impacts.
- Ensuring each team member consistently meets our business-critical goals.
- Working closely with the Head of Customer Supply to ensure we are focusing on delivering excellent customer service and driving route to market efficiencies for both pladis and our customers.
- Have a good understanding of our Manufacturing sites and Supply Planning roles in order to maximise Service and stock availability.
- Handle communication links internally within pladis and externally to our Customers.
- To assist and provide account data analysis for our Customer Service department.
- Assist with Quarterly Customer reviews by collating data, producing presentations with service graphs and account supply history and corrective action plans.
- Maintain internally all shared critical metric reports.
- Point of contact for Customer issues, working closely with pladis Commercial teams to identify solutions.
- Mentoring and developing members of the customer service team, identifying talent for progression and further training requirements.
- Support the MDC operation with volume prediction, working closely with Collaboration Managers and Commercial teams to establish sales v forecast and areas of focus to maintain efficiencies for the site and gaps in sales.
- Educating the wider business teams in Supply Chain.
- Provide pro-active, efficient, flexible and methodical leadership, be able to lead a team of customer service co-ordinators to ensure agreed Service Level Agreements and business objectives are achieved within timescales specified.
- Reviewing of all metrics to meet Customer service level expectations.
- Reporting both internally and externally ensuring service reports are issued at agreed timings and required standards.
- Work closely with all the customer service co-ordinators to develop and enhance our customer service agenda, ensuring the team are the customer champions within pladis
- Supporting Commercial team in Chiswick enhancing customer contact and an aligned supply chain and commercial approach with all customers.
- Project support for function and cross functional led initiatives.

Bring your experience

Essential
- Validated supply chain, logistics and customer service experience
- Proficient in use of Excel, PowerPoint and Word
- Self-starter with ability to work on own initiative and remain calm under pressure
- Proven influencing skills and is an effective communicator
- Proven problem solver with ability to think laterally
- Adaptable to quick changing situations.
- Strong problem-solving skills
- Confident decision maker
- Team player
- Leadership
- Communication
- Decision making

Desirable
- Ideally have held a previous Team Lead role in a customer facing environment
- FMCG Experience
- Experience of using SAP

Our Purpose

Bring happiness with every bite

It’s a purpose that every one of our colleagues, all around the world believes in. And while we’re all unique, we also share the same values.

Each of our values is important on its own. In combination,

  • Customer Service Team Leader

    7 months ago

    Ashby-De-La-Zouch, United Kingdom Citron Hygiene Full time

    Great companies start with great people! Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs...

  • Uk Customer Service Team Leader

    7 months ago

    Ashby-De-La-Zouch, United Kingdom pladis Full time

    Want to help us bring happiness to the world? Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people? Then this is the place for you. As proud bakers and chocolatiers and custodians of iconic global brands, we don’t compromise on the quality of ingredients...

  • Team Leader

    6 months ago

    Ashby-De-La-Zouch, United Kingdom Card Factory Full time

    Job Introduction **Location: 13 Market Street, Ashby-de-la-Zouch** **Contracted Hours Available: 17** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational...

  • Customer Service Advisor

    6 months ago

    Ashby-De-La-Zouch, United Kingdom TruNet UK Limited Full time

    TruNet UK Ltd (part of The TruNet Group) is recognised as an innovative leader in the production of elastic meat netting, loops and twine, with several other companies running from our group Head Office in Ashby-de-la-Zouch, such as Butchers-Sundries and Sabre Pet Food. This particular role will be predominantly dealing with customer queries for our online...

  • Cafe Team Leader

    7 months ago

    Ashby-De-La-Zouch, United Kingdom Tesco Full time

    About the role We’re looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you’ll help keep everyday operations running smoothly. You’ll get to flex, and build on, your skills and...

  • Team Leader

    6 months ago

    Ashby-De-La-Zouch, United Kingdom The Tap House Full time

    '''Duties''' We are seeking a highly motivated and experienced Team Leader to join our dynamic team. As a Team Leader, you will be responsible for supervising and coordinating the activities of our team members to ensure efficient and effective operations. Your strong leadership skills and industry knowledge will contribute to the success of our...

  • Greggs Team Leader

    7 months ago

    Ashby-De-La-Zouch, United Kingdom Asda Express Full time

    **Role**:Greggs Team Leader **Location**:Ashby-de-la-zouch, LE65 1JP **Hours**:Part-Time / Permanent **Hourly Rate**:£11.94 **Company**: Asda Express We are looking for a dedicated Supervisor who can lead, inspire and motivate a team to join our welcoming Greggs bakery! Our bakery Team Leaders are responsible for managing the bakery when the Manager is...

  • Head of Customer Service

    6 months ago

    Ashby-De-La-Zouch, United Kingdom Citron Hygiene Full time

    Great companies start with great people! Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs...

  • Greggs Team Leader Position

    3 weeks ago

    Ashby de la Zouch, Leicestershire, United Kingdom Asda Express Full time

    **Greggs Team Leader Position**We are seeking a dedicated and motivated individual to fill the role of Greggs Team Leader at Asda Express.As a Team Leader, you will be responsible for managing the bakery when the Manager is not present, ensuring a smooth operation and providing excellent customer service.Key responsibilities include leading and engaging the...

  • Aftermarket Services Operations Leader

    6 months ago

    Ashby-De-La-Zouch, United Kingdom Baker Hughes Full time

    **Aftermarket Services ROW Operations Leader** **Join our Team** Baker Hughes is the leading energy technology company, who delivers across the energy value chain through our market-leading business segments. Our innovative technologies and services are taking energy forward! Making it safer, cleaner and more efficient for people and the planet. **Partner...

  • Financial Analyst

    1 month ago

    Ashby de la Zouch, Leicestershire, United Kingdom Konecranes Demag UK Ltd Full time

    Konecranes Demag UK Ltd is committed to the personal development of all its employees.We are seeking a skilled Financial Analyst to join our team in Ashby De La Zouch, UK. As an experienced professional, you will play a key role in helping our service organisation achieve profitability and sustainable growth.About the Role:This is a full-time permanent...

  • Customer Service Representative

    7 months ago

    Ashby-De-La-Zouch, United Kingdom Citron Hygiene Full time

    Great companies start with great people! Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs...

  • Customer Service Representative

    7 months ago

    Ashby-De-La-Zouch, United Kingdom Citron Hygiene Full time

    Great companies start with great people! Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs...

  • Customer Service Representative

    7 months ago

    Ashby-De-La-Zouch, United Kingdom Citron Hygiene Full time

    **Role Profile** Customer Service Representative (CSR) is primarily targeted with customer retention, nurture and growth in customer revenue and margin improvement within an assigned portfolio by managing the ongoing relationships and liaising between customers and cross-functional internal teams to ensure the timely and successful development and delivery...

  • Customer Service Specialist

    3 weeks ago

    Ashby de la Zouch, Leicestershire, United Kingdom EV Cargo Full time

    Job Summary: We are seeking a skilled Customer Service Specialist to join our team at EV Cargo. As a key member of our operations team, you will be responsible for providing excellent customer service, managing customer expectations, and ensuring repeat business and growth while maximizing gross margin.In this role, you will work closely with large-scale...

  • Team Leader

    6 months ago

    Ashby-De-La-Zouch, United Kingdom The Tap House Full time

    '''Duties''' We are seeking a highly motivated and experienced Team Leader to join our dynamic team. As a Team Leader, you will be responsible for supervising and coordinating the activities of our team members to ensure efficient and effective operations. Your strong leadership skills and industry knowledge will contribute to the success of our...

  • Customer Service Advisor

    6 months ago

    Ashby-De-La-Zouch, United Kingdom EV Cargo Full time

    Customer Service Advisor | Full time | Office Based | Ashby de la Zouch Working as part of the EV Cargo Solutions Commercial team you will be required to provide excellent customer service whilst managing customer expectations and ensuring repeat business and business growth alongside maximizing gross margin. As a member of the EV Cargo team you will be...

  • Operations - Customer Service Advisor

    6 months ago

    Ashby-De-La-Zouch, United Kingdom EV Cargo Full time

    Working as part of the EV Cargo Solutions Commercial team you will be required to provide excellent customer service whilst managing customer expectations and ensuring repeat business and business growth alongside maximizing gross margin. As a member of the EV Cargo team you will be working with large-scale well-known customer brands and multiple hauliers...

  • Ocean Customer Service Coordinator

    6 months ago

    Ashby-De-La-Zouch, United Kingdom Ceva Logistics Full time

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and...

  • Customer Service Advisor

    6 months ago

    Ashby-De-La-Zouch, United Kingdom T&K Associates Full time

    Due to **exceptional growth** T&K Associates are currently recruiting on behalf of our Client in Ashby-de-la-Zouch for a **Customer Service Advisor **to join their team on a **permanent basis.** As a **Customer Service Advisor**, you will be required to provide full support to the National Service Manager to ensure the smooth running of the service teams...