Customer Account Advisor

1 month ago

ClaytonleMoors, United Kingdom Frasers Group Full time

Company Description

Starting salary £23,

At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Why join us?

Our mission- we are building the worlds most admired and compelling brand ecosystem

Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences

At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

Think without limits  - Think fast, think fearlessly, and take the team with you Own it and back yourself  - Own the basics, own your role and own the results Be relevant - Relevant to our people, our partners and the planet

Are you ready to join the Fearless?

Job Description

Location- Clayton Le Moors

At FGFS we are constantly evolving & transforming, and we now have an exciting and rewarding opportunity for an Account Servicing Advisor to join our Financial Services customer service Team based at our Clayton Operation.

Our Customer Servicing Advisors will handle customer contact effectively and professionally across all channels, consistently delivering excellent customer experience and outcomes, meeting targets in line with quality and regulatory standards and expectations.

As an Customer Servicing Advisor, you will be:

Effectively handling and dealing with customer complaints, queries, and feedback across all channels, delivering an excellent customer experience through to resolution. Supporting customers in financially difficult situations to set up an affordable re-payment plan. whilst ensuring the right outcome is reached Detecting fraud and preventing loss, whilst supporting victims and brand reputation  Be receptive to a customer’s circumstances and ensure a tailored approach is adopted. Maintaining accurate and up to date information on the relevant systems. Adhering to all compliance, governance, risk, and quality standards, ensuring that the right customer outcomes are achieved.  Maintaining a high level of customer service.

Qualifications

Who are we looking for?

Experience of working within the financial services sector. Good working knowledge of financial sector compliance and governance, i.e., FCA, TCF, Data Protection  Ability to deliver in a fast-paced environment. Is delivery and customer focussed. Analytical, pragmatic, and systematic in approach to problem solving. Ability to analyse requirements and processes and provide feedback.  Self-motivated with the ability to work individually and as part of a team.  Attention to detail.  Excellent communication skills, both verbal and written.

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