Customer Service Representative

2 weeks ago


Clayton le Moors, Lancashire, United Kingdom Frasers Group Full time

About the Role

We are seeking a skilled Collections Advisor to join our team at Frasers Group. As a Collections Advisor, you will play a crucial role in reviewing accounts and contacting customers who have missed payments to discuss available financial options.

Key Responsibilities

  • Review accounts and identify customers who require contact
  • Communicate with customers to discuss payment options and provide support
  • Work within company guidelines to maintain high standards and provide excellent customer service

Requirements

  • Experience in a financial services or customer service environment (desirable)
  • Ability to work in a fast-paced target-driven environment
  • Excellent communication and interpersonal skills
  • Ability to remain calm and professional under pressure
  • High attention to detail and ability to work accurately

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career progression and development
  • A supportive and collaborative team environment

How to Apply

If you are a motivated and customer-focused individual with excellent communication skills, we would love to hear from you. Please submit your application, including your CV and a cover letter, to our Recruitment Team.



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