Account Servicing Advisor

7 months ago

Clayton le Moors, United Kingdom Frasers Group Financial Services Full time

**Company Description**
At Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay across our collection of established brands, including Studio, Sports Direct, FLANNELS, USC, Frasers, and GAME

Frasers Group Financial Services is the next chapter of significant growth for the Frasers Group, offering customers across the brands a range of flexible ways to pay and loyalty rewards through an innovative app. The business has well established, resilient roots in the Studio Financial Services business, but is set for unrivalled growth as it scales rapidly, putting the Frasers Group customer at the heart of everything it does.

Based in sites across the UK, Frasers Group employ over 30,000 colleagues in a wide variety of roles, delivering great colleague experiences, many of whom have seen their careers grow with opportunities within the wider business.
**Job Description** Location
- Clayton Le Moors**

At FGFS we are constantly evolving & transforming, and we now have an exciting and rewarding opportunity for an Account Servicing Advisor to join our Financial Services customer service Team based at our Clayton Operation.

Our Account Servicing Advisor will handle customer contact effectively and professionally across all channels, consistently delivering excellent customer experience and outcomes, meeting targets in line with quality and regulatory standards and expectations.

As an Account Servicing Advisor, you will be:

- Effectively handling and dealing with customer complaints, queries, and feedback across all channels, delivering an excellent customer experience through to resolution.
- Supporting customers in financially difficult situations to set up an affordable re-payment plan. whilst ensuring the right outcome is reached
- Detecting fraud and preventing loss, whilst supporting victims and brand reputation
- Be receptive to a customer’s circumstances and ensure a tailored approach is adopted.
- Maintaining accurate and up to date information on the relevant systems.
- Adhering to all compliance, governance, risk, and quality standards, ensuring that the right customer outcomes are achieved.
- Maintaining a high level of customer service.

**Qualifications**
Who are we looking for?
- Experience of working within the financial services sector.
- Good working knowledge of financial sector compliance and governance, i.e., FCA, TCF, Data Protection
- Ability to deliver in a fast-paced environment.
- Is delivery and customer focussed.
- Analytical, pragmatic, and systematic in approach to problem solving.
- Ability to analyse requirements and processes and provide feedback.
- Self-motivated with the ability to work individually and as part of a team.
- Attention to detail.
- Excellent communication skills, both verbal and written.

**Additional Information**
Frasers Group Financial Services is ambitious, the business is growing quickly with the solid foundations of the wider Frasers Group supporting it. We have a lot of experienced colleagues who will tell you they love working here because of the great people and the opportunity to develop your career.

Frasers Group Financial Services is committed to delivering a positive colleague experience and to be able to make the most of it you need to immerse yourself into delivering on our principles:

- ** Think without limits** - Think fast, think fearlessly and take the team with you
- ** Own it** **and back yourself**:

- own the basics, own your role and own the results
- ** Be relevant - **Relevant** **to our people, our partners and the planet

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