Account Servicing Advisor

6 months ago

Clayton le Moors, United Kingdom Frasers Group Financial Services Full time

**Company Description**
At Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay across our collection of established brands, including Studio, Sports Direct, FLANNELS, USC, Frasers, and GAME

Frasers Group Financial Services is the next chapter of significant growth for the Frasers Group, offering customers across the brands a range of flexible ways to pay and loyalty rewards through an innovative app. The business has well established, resilient roots in the Studio Financial Services business, but is set for unrivalled growth as it scales rapidly, putting the Frasers Group customer at the heart of everything it does.

Based in sites across the UK, Frasers Group employ over 30,000 colleagues in a wide variety of roles, delivering great colleague experiences, many of whom have seen their careers grow with opportunities within the wider business.
**Job Description** Location
- Clayton Le Moors**

At FGFS we are constantly evolving & transforming, and we now have an exciting and rewarding opportunity for an Account Servicing Advisor to join our Financial Services customer service Team based at our Clayton Operation.

Our Account Servicing Advisor will handle customer contact effectively and professionally across all channels, consistently delivering excellent customer experience and outcomes, meeting targets in line with quality and regulatory standards and expectations.

As an Account Servicing Advisor, you will be:

- Effectively handling and dealing with customer complaints, queries, and feedback across all channels, delivering an excellent customer experience through to resolution.
- Supporting customers in financially difficult situations to set up an affordable re-payment plan. whilst ensuring the right outcome is reached
- Detecting fraud and preventing loss, whilst supporting victims and brand reputation
- Be receptive to a customer’s circumstances and ensure a tailored approach is adopted.
- Maintaining accurate and up to date information on the relevant systems.
- Adhering to all compliance, governance, risk, and quality standards, ensuring that the right customer outcomes are achieved.
- Maintaining a high level of customer service.

**Qualifications**
Who are we looking for?
- Experience of working within the financial services sector.
- Good working knowledge of financial sector compliance and governance, i.e., FCA, TCF, Data Protection
- Ability to deliver in a fast-paced environment.
- Is delivery and customer focussed.
- Analytical, pragmatic, and systematic in approach to problem solving.
- Ability to analyse requirements and processes and provide feedback.
- Self-motivated with the ability to work individually and as part of a team.
- Attention to detail.
- Excellent communication skills, both verbal and written.

**Additional Information**
Frasers Group Financial Services is ambitious, the business is growing quickly with the solid foundations of the wider Frasers Group supporting it. We have a lot of experienced colleagues who will tell you they love working here because of the great people and the opportunity to develop your career.

Frasers Group Financial Services is committed to delivering a positive colleague experience and to be able to make the most of it you need to immerse yourself into delivering on our principles:

- ** Think without limits** - Think fast, think fearlessly and take the team with you
- ** Own it** **and back yourself**:

- own the basics, own your role and own the results
- ** Be relevant - **Relevant** **to our people, our partners and the planet

  • Customer Account Advisor

    3 weeks ago

    Clayton le Moors, Lancashire, United Kingdom Frasers Group Financial Services Full time

    Job Title: Customer Account AdvisorAbout the Role:We are seeking a highly skilled Customer Account Advisor to join our Financial Services team at Frasers Group Financial Services. As a Customer Account Advisor, you will be responsible for handling customer contact effectively and professionally across all channels, consistently delivering excellent customer...

  • Customer Account Advisor

    4 weeks ago

    Clayton le Moors, Lancashire, United Kingdom Frasers Group Financial Services Full time

    Job Title: Customer Account AdvisorJob Summary:We are seeking a highly skilled Customer Account Advisor to join our Financial Services team. As a Customer Account Advisor, you will be responsible for handling customer contact effectively and professionally across all channels, consistently delivering excellent customer experience and outcomes.Key...

  • Customer Account Advisor

    4 weeks ago

    Clayton le Moors, Lancashire, United Kingdom Frasers Group Financial Services Full time

    Job Title: Customer Account AdvisorAbout the Role:At Frasers Group Financial Services, we are seeking a highly skilled Customer Account Advisor to join our team. As a Customer Account Advisor, you will be responsible for handling customer contact effectively and professionally across all channels, consistently delivering excellent customer experience and...

  • Customer Account Advisor

    4 weeks ago

    Clayton le Moors, Lancashire, United Kingdom Frasers Group Full time

    Customer Account AdvisorWe are seeking a highly skilled Customer Account Advisor to join our Financial Services team at Frasers Group. As a key member of our team, you will be responsible for handling customer contact effectively and professionally across all channels, consistently delivering excellent customer experience and outcomes.Key...

  • Customer Account Advisor

    4 weeks ago

    Clayton le Moors, Lancashire, United Kingdom Frasers Group Financial Services Full time

    Job Title: Customer Account AdvisorAbout the Role: We are seeking a highly skilled Customer Account Advisor to join our Financial Services team at Frasers Group Financial Services. As a key member of our team, you will be responsible for handling customer contact effectively and professionally across all channels, consistently delivering excellent customer...

  • Customer Service Advisor

    1 month ago

    Clayton le Moors, Lancashire, United Kingdom Frasers Group Full time

    About UsFrasers Group is a leading retail company that is rethinking the retail experience. We are committed to delivering exceptional customer experiences through digital innovation and unique customer interactions.Job DescriptionWe are seeking an Account Servicing Advisor to join our Financial Services customer service team based at our Clayton operation....

  • Financial Services Advisor

    4 days ago

    Clayton le Moors, Lancashire, United Kingdom Frasers Group Full time

    We are seeking a highly motivated and skilled Financial Services Advisor to join our team in Clayton-le-Moors, Accrington. As a Financial Services Advisor, you will play a crucial role in reviewing accounts and contacting customers who have missed payments to discuss financial options.

  • Customer Account Advisor

    1 month ago

    Clayton le Moors, Lancashire, United Kingdom Frasers Group Full time

    Job Title: Customer Account AdvisorAt Frasers Group, we're rethinking retail. Our mission is to build the world's most admired and compelling brand ecosystem. We're elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.We're seeking a highly motivated and...

  • Collections Advisor

    4 weeks ago

    Clayton le Moors, Lancashire, United Kingdom Frasers Group Full time

    About the OpportunityWe are seeking a skilled Collections Advisor to join our team at Frasers Group Financial Services. As a Collections Advisor, you will play a crucial role in reviewing accounts and contacting customers who have missed payments to discuss available financial options.Key Responsibilities:Review accounts and identify customers who require...

  • Customer Account Advisor

    4 weeks ago

    Clayton le Moors, Lancashire, United Kingdom Frasers Group Financial Services Full time

    Job DescriptionAt Frasers Group Financial Services, we are seeking a highly skilled and experienced Customer Account Advisor to join our team. As a key member of our customer service team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.Key Responsibilities:Handle customer complaints and...

  • Customer Service Advisor

    3 weeks ago

    Clayton le Moors, Lancashire, United Kingdom Frasers Group Full time

    Job DescriptionLocationStarting Salary £23-£27Full time and Part Time Shifts AvailableShifts between 8am - 8pm and 8am - 4pm SaturdayPart time shifts between 9am - 3pm Monday - Friday or evening and weekendsWe are constantly evolving and transforming, and we now have an exciting and rewarding opportunity for an Account Servicing Advisor to join our...

  • Customer Service Advisor

    3 months ago

    Clayton-le-Moors, United Kingdom Frasers Group Full time

    Job Description Location- Clayton Le Moors Starting Salary £23,- £27, Full time and Part Time Shifts Available Shifts between 8am - 8pm and 8am - 4pm Saturday Part time shifts between 9am - 3pm Monday - Friday or evening and weekends  At FGFS we are constantly evolving & transforming, and we now have an exciting and rewarding opportunity for...

  • Customer Account Advisor

    4 weeks ago

    Clayton le Moors, Lancashire, United Kingdom Frasers Group Full time

    Role OverviewWe are seeking a highly skilled Customer Account Advisor to join our Financial Services team at Frasers Group. As a key member of our team, you will be responsible for handling customer contact effectively and professionally across all channels, consistently delivering excellent customer experience and outcomes.Key ResponsibilitiesEffectively...

  • Customer Service Advisor

    3 months ago

    Clayton-le-Moors, United Kingdom Frasers Group Full time

    Company Description At Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay...

  • Collections Advisor

    3 weeks ago

    Clayton le Moors, Lancashire, United Kingdom Frasers Group Full time

    About the RoleFrasers Group is seeking a skilled and empathetic Collections Advisor to join our team in Clayton-le-Moors, Accrington. As a Collections Advisor, you will be responsible for reviewing accounts and contacting customers who have missed payments to discuss available financial options.Key ResponsibilitiesReview accounts and identify customers who...

  • Customer Account Advisor

    4 weeks ago

    Clayton le Moors, Lancashire, United Kingdom Frasers Group Full time

    Customer Servicing AdvisorWe are seeking a highly skilled and motivated Customer Servicing Advisor to join our Financial Services customer service team based at our Clayton Operation.As a Customer Servicing Advisor, you will be responsible for handling customer contact effectively and professionally across all channels, consistently delivering excellent...

  • Customer Account Advisor

    4 weeks ago

    Clayton-le-Moors, United Kingdom Frasers Group Full time

    Company Description Starting salary £23, At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of...

  • Customer Service Representative

    4 weeks ago

    Clayton le Moors, Lancashire, United Kingdom Frasers Group Full time

    About the RoleWe are seeking a highly skilled and motivated Account Servicing Advisor to join our Financial Services customer service team based at our Clayton operation.As an Account Servicing Advisor, you will be responsible for handling customer contact effectively and professionally across all channels, consistently delivering excellent customer...

  • Collections Advisor

    5 months ago

    Clayton le Moors, United Kingdom Frasers Group Financial Services Full time

    **Company Description** At Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay...

  • Collections Advisor

    3 months ago

    Clayton-le-Moors, United Kingdom Frasers Group Full time

    Company Description At Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay...