Collections Advisor

6 months ago

Clayton le Moors, United Kingdom Frasers Group Financial Services Full time

**Company Description**
At Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay across our collection of established brands, including Studio, Sports Direct, FLANNELS, USC, Frasers, and GAME

Frasers Group Financial Services is the next chapter of significant growth for the Frasers Group, offering customers across the brands a range of flexible ways to pay and loyalty rewards through an innovative app. The business has well established, resilient roots in the Studio Financial Services business, but is set for unrivalled growth as it scales rapidly, putting the Frasers Group customer at the heart of everything it does.

Based in sites across the UK, Frasers Group employ over 30,000 colleagues in a wide variety of roles, delivering great colleague experiences, many of whom have seen their careers grow with opportunities within the wider business.
**Job Description** About the Opportunity**

At FGFS, we are constantly evolving to meet our customers’ needs and we now have opportunities for Collections Advisors, based in Clayton-le-Moors, Accrington.

Our Collections Advisors are responsible for reviewing accounts and contacting customers who have missed payments to talk them through the different financial options that are available to them.

As a Collections Advisor, you will build rapport with our customers, going the extra mile to ensure empathy and compassion is portrayed in a professional manner. Speaking with customers to understand their situation, you will offer support to help minimise their arrears and help them get back on track with their payments. Our Collections Advisors work within our company guidelines to maintain high standards and to provide the best possible outcome and experience for our customers.

This is a great opportunity to develop, with a clear career progression path and development structure in place. You will have the opportunity to increase your salary providing you hit KPIs.

**Hours of work**

40 hours per week on a 4 weekly rota basis.

Hours of work are between:

- Mon
- Thur 8:00 - 20:00
- Fri 08:00 - 19:00
- Sat 08:00 - 16:00

**Qualifications** Who are we looking for?**
- Experience of working within a Financial Service or Customer Service environment would be beneficial but not essential
- Ability to deliver in a fast-paced target driven environment
- Excellent communication skills both written and verbal
- Ability to listen and build rapport quickly and effectively
- Ability to remain calm and professional at all times
- High attention to detail
- Self-motivated and able to work as part of a team
- IT literate

**Additional Information**
Frasers Group Financial Services is ambitious, the business is growing quickly with the solid foundations of the wider Frasers Group supporting it. We have a lot of experienced colleagues who will tell you they love working here because of the great people and the opportunity to develop your career.

Frasers Group Financial Services is committed to delivering a positive colleague experience with a newly refurbished head office site, free, secure parking and an onsite canteen. We would love to hear from you if you think we could be the right company for you.

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