Property Moving Assistant

3 months ago

Whiteley, United Kingdom OneDome Full time
Company Information OneDome is an award-winning next generation property marketplace (one stop shop housing ecosystem). We are a market disruptor enabling home movers to conduct an end-to-end property transaction via a single platform. The OneDome platform makes transactions faster, more assured and allows customers to have greater control over their transactions. Our goal is to challenge market norms and to reshape the property industry to better reflect the consumer demands of the 21st century. We are growing as a business and as such we are seeking entrepreneurial and collaborative individuals who are simplifiers We need our people to help us work towards our mission of revolutionizing home moving. OneDome achieved Gold for the Best Use of Digital in Property market and won the title of the Most Innovative company in 2021 Best Business Awards in the UK. Roles and Responsibilities  We are seeking a hardworking, charismatic individual who can demonstrate excellent customer experience and move property transactions through at an incomparable pace.  As a Property Moving Assistant you will be responsible for the project management of all tasks related to property sales to ensure fast completion. You will need to be an efficient problem solver to identify and resolve any barriers and an effective communicator with all stakeholders within the process, including buyer/sellers, solicitors, and other parties. You are the conduit for the entire process, taking full ownership and working proactively to overcome any blockers.  The individual will be responsible for: 
  • Building strong relationships between Mortgage Consultants, Client Services and external partners such as Lenders, Solicitors and Estate Agents,
  • Provide an outstanding and efficient service to our clients by managing their expectations and keeping them up to date on the progress of their applications 
  • Responsible for all tasks related to property sales, including buyer / seller, solicitors, mortgage advisors and other parties 
  • Liase with Lenders, Solicitors and clients to ensure you can progress mortgage applications as efficiently as possible 
  • Maintain a high level of accuracy when inputting data
  • You will have the opportunity to position OneDome's core products, the Home Buyer Service and OneDome Remo.
Person Specification
  • The individual should have knowledge of the UK property market and an understanding of mortgages.
  • Proven track record of delivering exceptional client service
  • Excellent communication skills – both verbal and written with the ability to build strong relationships with clients, solicitors and stakeholders.
  • Be highly organised and able to prioritise
  • Thrive in a high pressured, fast paced environment
  • Be able to complete work to a high standard within agreed service standards
  • Professional with an excellent telephone manner
  • Confident to deal with clients and the ability to provide a great service at all times.

Note: The role is hybrid requiring 3 days from office in Whiteley, Hampshire and the other 2 home working

There is commission tied to performance within the role.

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