Clerical Assistant

1 month ago

Northallerton, United Kingdom South Tees Hospitals NHS Foundation Trust Full time

Job summary

We are looking for an enthusiastic and motivated person who can work as a member of a team providing clerical support for the busy MSK Service at the Friarage Hospital. Candidates should have reception/clerical experience and good communication skills. Organisational capability and the ability to work as part of a team are essential to this post. Experience of working in a health care environment and knowledge of Systmone and Choose & Book would be desirable.

Please note that this vacancy will close when we receive sufficient completed applications.

Main duties of the job

To be effective in this role you must be able to work as part of a team, have an excellent telephone manner and be capable of sustaining a high level of client service.

Previous experience in a busy office/reception environment is beneficial. We require a flexible and organised person to join the team and assist in the smooth running of the service.

Good communication skills are necessary and the post holder would need to have good organisational skills and be competent in IT. Knowledge of SystmOne would be desirable.

Duties will include:-

Communicating well with staff, patients, external agencies and the general public across a range of settings.

To run electronic diaries for staff in the MSK Service including making new appointments and review appointments

Undertake general receptionist duties including directing patients, carers and visitors, answering telephone queries and sorting mail.

Data input into Systmone

Assist senior administrative team members in the management of all aspects of the booking of clinic appointments.

Provide cover for Physiotherapy Reception.

About us

South Tees Hospitals is the largest hospital trust in the Tees Valley with two acute hospitals and services in a number of community hospitals.

The James Cook University Hospital in Middlesbrough is a designated major trauma centre and provides all its specialties from one site which is unique for a hospital of its size. It provides a wide range of district general hospital services and specialist services such as neurosciences, renal medicine, spinal injuries, major trauma, cardiothoracics, vascular surgery and cancer services. It has 1,024 beds, a 24-hour acute admissions unit and an emergency department which houses the major trauma centre for Durham, East Cleveland, Tees Valley and North Yorkshire and has its own helipad. In 2012 the Middlesbrough hospital completed a £35 million redevelopment of its cancer services and is now proud to provide some of the best facilities in Europe. The James Cook University Hospital has a modern, central operating suite containing 20 well-equipped theatres and a 16-bedded intensive care unit. There is also an Institute of Learning, Research and Innovation on site, embracing postgraduate medical education, undergraduate teaching centre, nurse training school, the school of radiography and library facilities.

The Friarage Hospital in Northallerton is an essential part of our organisation and an important point of delivery for the community. It is one of the smallest district general hospitals in the country and has 189 inpatient beds.

Job description

Job responsibilities

South Tees Hospitals NHS Foundation Trust offers Novice leadership and improvement training to all new staff to the Trust.

Please see the full job description and person specification document(s) for main responsibilities of the role.

Person Specification

Qualifications & Training

Essential

Basic level of education.

Desirable

Relevant NVQ II or equivalent RSA II or equivalent

Experience

Essential

Relevant secretarial/administrative experience

Desirable

Experience of using electronic spreadsheets, databases, PowerPoint and Excel Experience of using a computerised appointments system eg. SystmOne and Choose & Book system Experience of working in a healthcare setting and basic knowledge of the NHS

KNOWLEDGE & SKILLS

Essential

Knowledge of a range of secretarial procedures and software programmes. Excellent communication skills to effectively exchange routine information to a wide variety of staff, patients and external agencies Good keyboard skills

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