Dental Administrator/receptionist
5 months ago
Would you like the opportunity to work as a valuable team member as part of the HDFT Community Dental Services (HDFT CDS). If so then now is the right time to join
The post holder will be responsible for reception and administrative work required in support of the day to day operation of the dental clinics. To provide administration support to the clinicians and Integrated Management Team i.e. typing letters, maintaining spread sheets managing wait lists.
The post holder will be required to travel to provide reception and administrative support at other clinics in the locality and for initiatives such as audits and clinical governance undertaken on a countywide basis.
We are looking to recruit an Administrator/Receptionist to work in Harrogate and District Foundation Trust Community Dental Service, within the West Locality based at Zetland House Dental Clinic, Northallerton.
The post holder will be responsible for reception/administrative clerical duties for the day to day operation of the dental clinic covering all aspects of administrative duties as outlined in the job description for patients, both children and adults, including those who may have special needs or dental phobia.
This role has a large emphasis on administrative duties out with the receptionist element, to ensure that the patient pathway is as effective as possible and there may be some service wide administrative duties that will be carried out as part of this role.
You will need excellent administrative knowledge and computer skills and have attention to detail to tasks. A high degree of confidentiality, sensitivity, discretion and tact is required.
In addition you must be able to demonstrate excellent communication skills with verbal and written. You will be active and through your interpersonal skills you should be able to crisis manage and actively problem solve
At Harrogate and District NHS Foundation Trust we provide ‘outstanding’ care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.
An inclusive and supportive culture - our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme and counselling service for employees.
North Yorkshire and York is an area of outstanding natural beauty with a varied landscape of moors, dales and a spectacular coastline, quaint villages, historic market towns and cities.
- Triaging and booking routine and emergency appointments, calls and recalls for own clinic or other service clinics liaising with other localities as appropriate
- Manage electronic diary booking system appropriately i.e. making amendments to rotas, inputting Rosters on the system
- Management of wait lists (adhering to 18 weeks guidelines), utilising excel spreadsheets
- Arrange meetings to include booking rooms, ensuring all necessary equipment is available
- Informal minute taking, forming agenda’s and co-ordination of meetings
- Financial duties i.e. banking, reconciliation, statements and follow up bad debts.
- Deal appropriately with Referrals and add to correct wait list
- Awareness of 18 week Referral to Treatment Targets
- Collection of data i.e. to support audit
This post involves dealing with enquiries and talking to patients and the general public, both face to face and on the telephone. Some individuals may exhibit emotionally and/or physically challenging behaviour. Whilst all contacts should be treated with respect and courtesy, no member of staff is expected to tolerate abusive or aggressive behaviour, and should report such incidents as per policy.
For further information on this position please see the Job Description attached.
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