Customer Service Advisor
7 months ago
We are looking for : CUSTOMER SERVICE ADVISOR
located at
THE OLIVE HOUSE STANDARD WAY BUSINESS PARK, 30 STANDARD WAY
NORTHALLERTON, DL6
United Kingdom
Permanent contract
The Job
Core Responsibilities
- Order Processing across 3 commercial divisions.
- Handling after sales enquiries, providing customers with contract balances.
- Handling inbound telephone calls.
- Working with production sites to effectively plan workload working to agreed SLA’s.
- Complaint resolution.
- Administrative duties as required.
- Development of systems to improve performance i.e. NCR’s and CRM.
Supporting Division Performance
- Understand & implement the strategy for the Division.
- Ensure levels of communication across the wider business are efficient to add maximum value to customer service.
- Work in a culture that encourages ethical conduct, open communication & commitment to compliance consistent with our values - Respect, Boldness and Performance.
- Promptly communicate to manager & assist in investigating all relevant complaints, possible irregularities and taking appropriate action where necessary.
- Support the Head of Customer Service to deliver divisional KPI’s.
Who are we looking for?
Skills & Experience Required
Essential
- Action oriented & able to deal with multiple relationships effectively in a fast-paced environment.
- Excellent attention to detail.
Desirable
- Customer service experience within a Commercial environment.
- Creative thinker able to challenge established ways of doing things.
- Excellent networking, interpersonal & relationship building skills.
- Knowledge of manufacturing & distribution chain activities.
- Understanding of regulatory & compliance requirements.
What's in it for me?
- Salary - £24,000 - £26,000 (DOE)
- 23 days annual leave + bank holidays
- 1 day birthday off (After probation)
- Staff oil allowance (After probation)
- AVIVA pension scheme (5% employee and 4% employer)
- 1 month company sick pay
- 1hr paid lunch
- Free parking
- Death in service x4 annual salary (up to 4 beneficiaries)
- Reward Gateway platform/Smart spending app - Access to rewards and recognition (Shopping discounts/cashback and vouchers available for hundreds of retailers from Pizza hut to Tesco to New look)
- YuLife wellbeing and reward portal for rewards and recognition
- Dental and personal insurance - health care payment plans with Bupa as part of YuLife
- 24hr virtual GP access for self and family members as part of YuLife and Smart Health
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