Customer Contact Advisor

2 weeks ago

Milton Keynes, United Kingdom Grand Union Housing Group Full time

We're on the lookout for a Customer Contact Advisor to help deliver exceptional service and resolve customer issues at the first point of contact. Whether it's through the phone, post, internet or live chat, you'll be the friendly face our customers turn to.

In this role you’ll support our bustling contact centre handling an average of 400-500 contacts daily. You'll join our dedicated team operating within our core hours from 8.45am to 5pm Monday to Friday, with lunch breaks scheduled between 12pm to 2pm to ensure an efficient service to our valued customers.

Your role

  • Respond promptly to customer needs over call, email and post.
  • Handle inquiries and referrals efficiently.
  • Schedule repair appointments using the scripting tools provided.
  • Track repair progress internally and externally.
  • Manage rent enquiries and payments, addressing low-level arrears.
  • Identify and signpost customers for financial and wellbeing advice.
  • Encourage self-service options.
  • Keep customer information accurate and up to date.
  • Document interactions for service improvement.

What we're looking for

  • Experience in a bustling customer contact centre environment.
  • Strong teamwork and rapport building.
  • Ability to deliver top-notch customer service and process data swiftly.
  • Collaborative spirit with internal teams and external agencies.
  • Excellent organisational skills for a fast-paced environment.
  • Confident communication - emails, phone calls, social media, and webchat.

Perks of working at Grand Union

️Annual leave of 25 days, rising to 30 days after 5 years of service

Generous pension scheme – employer contribution up to 10%.

Extra day's leave for no sickness absence in the financial year.

Christmas week off (no need to use your annual leave allowance)

Opportunity to buy/sell annual leave.

Enhanced maternity, paternity, and adoption leave.

Paid emergency and compassionate leave.

Life assurance (2x salary).

Generous sick pay.

Free annual flu jabs.

Paid qualification.

Plus more – check out the full list of benefits in the attached document

Important information

Grand Union Housing Group and Longhurst Group are excited to be merging, creating even more opportunities for growth and impact. Learn more about the merger here.

Please note to be eligible for this position, you must have the right to work in the UK and reside within the UK for the duration of your employment. We do not offer sponsorship. Proof of your Right to Work will be required.

Closing: 7 November

Interviews: 12 November

We reserve the right to close the vacancy before the advertised closing date in the event of an overwhelming response or a change in business priorities.

INDLOW

  • Customer Contact Advisor

    2 weeks ago

    Walton, Milton Keynes, United Kingdom CV-Library Full time

    Customer Contact Advisor £26,447.91 Milton Keynes Permanent, Full Time We're on the lookout for a Customer Contact Advisor to help deliver exceptional service and resolve customer issues at the first point of contact. Whether it's through the phone, post, internet or live chat, you'll be the friendly face our customers turn to. In this...

  • Customer Contact Advisor

    5 months ago

    Milton Keynes, United Kingdom Grand Union Housing Group Full time

    We're on the lookout for Customer Contact Advisors to help deliver exceptional service and resolve customer issues at the first point of contact. Whether it's through the phone, post, internet or live chat, you'll be the friendly face our customers turn to. We have 2 permanent positions available as well as a 6-month Fixed Term Contract position. In this...

  • Customer Contact Advisor

    5 months ago

    Milton Keynes, United Kingdom Grand Union Housing Group Full time

    We're on the lookout for Customer Contact Advisors to help deliver exceptional service and resolve customer issues at the first point of contact. Whether it's through the phone, post, internet or live chat, you'll be the friendly face our customers turn to. We have 2 permanent positions available as well as a 6-month Fixed Term Contract position. In this...

  • Customer Contact Advisor

    6 months ago

    Milton Keynes, United Kingdom Grand Union Housing Group Full time

    **1 Permanent and 1 Fixed Term Contract (up to 10 months) available** We're on the lookout for Customer Contact Advisors to deliver exceptional service and resolve customer issues at the first point of contact. Whether it's through the phone, post, internet or live chat, you'll be the friendly face our customers turn to. ***Your role** Stay attuned to...

  • Customer Contact Advisor

    5 months ago

    Milton Keynes, United Kingdom Grand Union Housing Group Full time

    **1 Permanent and 1 Fixed Term Contract (up to 10 months) available** We're on the lookout for Customer Contact Advisors to deliver exceptional service and resolve customer issues at the first point of contact. Whether it's through the phone, post, internet or live chat, you'll be the friendly face our customers turn to. ***Your role** Stay attuned to...

  • Customer Contact Advisor

    5 months ago

    Milton Keynes, United Kingdom NHBC Full time

    **Salary**:Up to £23,500 + up to 6% bonus per annum **Working Location**: Milton Keynes Working hours for this role are Monday - Friday 9am - 5pm. During training there will be a requirement to be in the office 5 days a week for training purposes. However down the line will reduce to a requirement of 3 days a week in our Milton Keynes office with the...

  • Customer Contact Advisor

    6 months ago

    Milton Keynes, United Kingdom NHBC Full time

    Salary: Up to £23,500 + up to 6% bonus per annum Working Location: Milton Keynes *This role is subject to additional IDD checks*  Working hours for this role are Monday – Friday 9am – 5pm. During training there will be a requirement to be in the office 5 days a week for training purposes. However down the line will reduce to a requirement...

  • Customer Service Advisor

    4 weeks ago

    Milton Keynes, United Kingdom Ascendant Recruitment Full time

    Customer Service Advisor Permanent £25,000 to £26,500 + Bonus South Milton KeynesFull Time Office Based Must drive due to locationMy highly successful client is looking for a Customer Service Advisor who has a passion for providing outstanding customer service. You will be the first point of contact for customer enquiries, building rapport and customer...

  • Customer Service Advisor

    4 weeks ago

    Milton Keynes, United Kingdom Ascendant Recruitment Full time

    Customer Service Advisor Permanent £25,000 to £26,500 + Bonus South Milton KeynesFull Time Office Based Must drive due to locationMy highly successful client is looking for a Customer Service Advisor who has a passion for providing outstanding customer service. You will be the first point of contact for customer enquiries, building rapport and customer...

  • Customer Care Advisor

    2 weeks ago

    Milton Keynes, United Kingdom CV-Library Full time

    Our client has a reputation for excellence and a passion for innovation, they pride themselves on delivering exceptional service and top-notch products to their customers. They are looking for a dynamic and customer-focused individual to join their team as a Customer Care Advisor. The role is working full-time and is office based. The ideal candidate will...

  • Customer Service Advisor

    5 months ago

    Milton Keynes, United Kingdom Response Personnel Ltd Full time

    **Customer Service Advisor** 12-month Temporary contract £12.00 per hour Hours: Monday to Friday: 08.30 - 17.00 Full time onsite. We are recruiting a Customer Service Advisor to work for our prestigious, innovative client based in Milton Keynes. If you are looking for an opportunity to work for a global brand and provide excellent customer service, we...

  • Customer Service Advisor

    5 months ago

    Milton Keynes, United Kingdom Response Personnel Ltd Full time

    **Customer Service Advisor** 12-month Temporary contract £12.00 per hour Hours: Monday to Friday: 08.30 - 17.00 Full time onsite. We are recruiting a Customer Service Advisor to work for our prestigious, innovative client based in Milton Keynes. If you are looking for an opportunity to work for a global brand and provide excellent customer service, we...

  • Customer Service Advisor

    5 months ago

    Milton Keynes, United Kingdom Response Personnel Ltd Full time

    **Customer Service Advisor** 12-month Temporary contract £12.00 per hour Hours: Monday to Friday: 08.30 - 17.00 Full time onsite. We are recruiting a Customer Service Advisor to work for our prestigious, innovative client based in Milton Keynes. If you are looking for an opportunity to work for a global brand and provide excellent customer service, we...

  • Customer Service Advisor

    3 weeks ago

    Milton Keynes, United Kingdom CV-Library Full time

    Are you a Customer Service Advisor - Sage looking for a new position? My client, based in Milton Keynes, Buckinghamshire, have an excellent opportunity for a Customer Service Advisor - Sage to join their rapidly growing team. They are seeking a highly motivated and meticulous Customer Service Advisor. In this role, you will be the primary point of contact...

  • Customer Advisor

    5 months ago

    Milton Keynes, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Full time - 36.75 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 5.00am - 10.00pm** **UK National hourly rate £11.31 per hour* (Inclusive of an £0.54 per hour, store specific location allowance)** **B&Q Milton Keynes** - **Rising to £12.21 from April 1st** We believe...

  • Customer Advisor

    5 months ago

    Milton Keynes, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 28.45 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 8:00pmpm** **UK Notional hourly rate £11.31 per hour (Inclusive of an £0.54 per hour, store specific location allowance)** **B&Q Milton Keynes** We believe anyone can improve their home to make life better....

  • Customer Advisor

    5 months ago

    Milton Keynes, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 20 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Friday 4pm - 8pm, Saturday - Sunday 7am - 8pm** **UK Notional hourly rate £12.21 per hour (Inclusive of an £0.54 per hour, store specific location allowance)** **B&Q Milton Keynes** We believe anyone can improve their...

  • Customer Sales Advisor

    2 months ago

    Milton Keynes, United Kingdom CV-Library Full time

    Our client is a market leader in the supply of leisure and sport related products in the UK and have an exciting opportunity for a Customer Sales Advisor. As their business continues to grow, they pride themselves on their reputation within the industry of providing excellent customer service. Your role will be to help them maintain high standards and to...

  • Customer Service Advisor

    5 months ago

    Milton Keynes, United Kingdom Personal Group Full time

    **Job Title**: Customer Service Advisor **Positions**: 2 (12 month FTC and Permanent Part Time) **Location**: Milton Keynes - Hybrid (3+2) **Salary**: £22500 - £24000 DOE **Contract Type: 12 month - Fixed Term Contract** If the answer is 'Yes', we want to hear from you! **What’s great about the role?** You will join and be part of an energetic and...

  • Customer Advisor

    5 months ago

    Milton Keynes, United Kingdom B&Q Full time

    **About the role** **Part time - 16 / 32 hours per week - **Permanent Contract** **Shifts available: Monday - Sunday, 7.00am - 8.00pm** **£10.60 per hour (Inclusive of an £0.50 per hour, store specific location allowance)** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice,...