Customer Contact Advisor

1 month ago

Milton Keynes, United Kingdom Grand Union Housing Group Full time

**1 Permanent and 1 Fixed Term Contract (up to 10 months) available**

We're on the lookout for Customer Contact Advisors to deliver exceptional service and resolve customer issues at the first point of contact. Whether it's through the phone, post, internet or live chat, you'll be the friendly face our customers turn to.

***Your role**

Stay attuned to customer needs and respond effectively.

Manage inquiries, including referrals to other teams, and take ownership.

Use scripting tools to diagnose and schedule repair appointments.

Track progress of repairs with internal or external teams.

Address rent inquiries, handle low-level arrears, and manage payments.

Identify customers for Money, Benefits, and Wellbeing advice.

Promote self-service options for customers.

Maintain accurate customer information for effective communication.

Thoroughly document customer interactions for continuous improvement.

***What we're looking for**

Experience in a bustling customer-facing contact centre.

Strong team player.

Ability to deliver top-notch customer service and process data swiftly.

Collaborative spirit with internal teams and external agencies.

Excellent organisational skills for a fast-paced environment.

**Bonus points for**

Experience in housing maintenance/building environment.

Familiarity with social housing and rent/payment queries.

Knowledge of building terminology and basic domestic amenities.

***Perks of working at Grand Union**

️Annual leave of 25 days, rising to 30 days after 5 years of service

Generous pension scheme - employer contribution up to 10%.

Extra day's leave for no sickness absence in the financial year.

Opportunity to buy/sell annual leave.

Enhanced maternity, paternity, and adoption leave.

Paid emergency and compassionate leave.

Life assurance (2x salary).

Generous sick pay.

Free annual flu jabs.

Paid qualification.

Plus more - check out the full list of benefits in the attached document

Here at Grand Union, we offer all of our colleagues the support and training needed to help them achieve their full potential. Please take a look at the full list of benefits attached which includes health and lifestyle perks, discounts, financial advice, flexible working, and much more.

Please note that we are not able to provide visa sponsorship for any of our roles. You must be eligible to work in the UK to apply. You are required to reside in the UK for the duration of your employment and must be able to provide evidence of your Right to Work.

We reserve the right to close the vacancy before the advertised closing date in the event of an overwhelming response or a change in business priorities.
- ️ NO AGENCIES, please.

Closing: 21 March

Phone screening: 26 March

Interviews: 2 April

At Grand Union, we know that what we do matters. We build more homes, stronger communities and better lives.

We’ve been in business for over 25 years and provide 12,500 homes for more than 27,000 people across Bedfordshire, Buckinghamshire, Northamptonshire and Hertfordshire. We’re an £86 million turnover social business with 400 staff.

Our mission is **more homes, stronger communities, better lives**. We build affordable homes, provide personal support, and help people to learn, work and be healthy.

We’re a financially stable and innovative not-for-profit organisation that believes in partnership and collaboration. We plan to build 1,959 more new homes in the coming years to play our part in ending the housing crisis.

PLACEHOLDER

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