Customer Contact Advisor

2 months ago

Walton Milton Keynes, United Kingdom CV-Library Full time

Customer Contact Advisor

£26,447.91

Milton Keynes

Permanent, Full Time

We're on the lookout for a Customer Contact Advisor to help deliver exceptional service and resolve customer issues at the first point of contact. Whether it's through the phone, post, internet or live chat, you'll be the friendly face our customers turn to.

In this role you’ll support our bustling contact centre handling an average of (Apply online only) contacts daily. You'll join our dedicated team operating within our core hours from 8.45am to 5pm Monday to Friday, with lunch breaks scheduled between 12pm to 2pm to ensure an efficient service to our valued customers.

Your role

*

Respond promptly to customer needs over call, email and post.

*

Handle inquiries and referrals efficiently.

*

Schedule repair appointments using the scripting tools provided.

*

Track repair progress internally and externally.

*

Manage rent enquiries and payments, addressing low-level arrears.

*

Identify and signpost customers for financial and wellbeing advice.

*

Encourage self-service options.

*

Keep customer information accurate and up to date.

*

Document interactions for service improvement.

What we're looking for

*

Experience in a bustling customer contact centre environment.

*

Strong teamwork and rapport building.

*

Ability to deliver top-notch customer service and process data swiftly.

*

Collaborative spirit with internal teams and external agencies.

*

Excellent organisational skills for a fast-paced environment.

*

Confident communication - emails, phone calls, social media, and webchat.

Perks of working at Grand Union

*

Annual leave of 25 days, rising to 30 days after 5 years of service

*

Generous pension scheme – employer contribution up to 10%.

*

Extra day's leave for no sickness absence in the financial year.

*

Christmas week off (no need to use your annual leave allowance)

*

Opportunity to buy/sell annual leave.

*

Enhanced maternity, paternity, and adoption leave.

*

Paid emergency and compassionate leave.

*

Life assurance (2x salary).

*

Generous sick pay.

*

Free annual flu jabs.

*

Paid qualification.

Important information

Grand Union Housing Group and Longhurst Group are excited to be merging, creating even more opportunities for growth and impact. Learn more about the merger here.

Please note to be eligible for this position, you must have the right to work in the UK and reside within the UK for the duration of your employment. We do not offer sponsorship. Proof of your Right to Work will be required.

Closing: 7 November

Interviews: 12 November

We reserve the right to close the vacancy before the advertised closing date in the event of an overwhelming response or a change in business priorities

  • Customer Contact Advisor

    1 month ago

    Walton, Milton Keynes, United Kingdom Grand Union Full time

    Customer Contact Advisor£26,447.91Milton KeynesPermanent, Full TimeWe're on the lookout for a Customer Contact Advisor to help deliver exceptional service and resolve customer issues at the first point of contact. Whether it's through the phone, post, internet or live chat, you'll be the friendly face our customers turn to.In this role you’ll support our...

  • Customer Contact Advisor

    6 months ago

    Milton Keynes, United Kingdom Grand Union Housing Group Full time

    We're on the lookout for Customer Contact Advisors to help deliver exceptional service and resolve customer issues at the first point of contact. Whether it's through the phone, post, internet or live chat, you'll be the friendly face our customers turn to. We have 2 permanent positions available as well as a 6-month Fixed Term Contract position. In this...

  • Customer Contact Advisor

    7 months ago

    Milton Keynes, United Kingdom Grand Union Housing Group Full time

    We're on the lookout for Customer Contact Advisors to help deliver exceptional service and resolve customer issues at the first point of contact. Whether it's through the phone, post, internet or live chat, you'll be the friendly face our customers turn to. We have 2 permanent positions available as well as a 6-month Fixed Term Contract position. In this...

  • Customer Contact Advisor

    7 months ago

    Milton Keynes, United Kingdom Grand Union Housing Group Full time

    **1 Permanent and 1 Fixed Term Contract (up to 10 months) available** We're on the lookout for Customer Contact Advisors to deliver exceptional service and resolve customer issues at the first point of contact. Whether it's through the phone, post, internet or live chat, you'll be the friendly face our customers turn to. ***Your role** Stay attuned to...

  • Customer Contact Advisor

    7 months ago

    Milton Keynes, United Kingdom Grand Union Housing Group Full time

    **1 Permanent and 1 Fixed Term Contract (up to 10 months) available** We're on the lookout for Customer Contact Advisors to deliver exceptional service and resolve customer issues at the first point of contact. Whether it's through the phone, post, internet or live chat, you'll be the friendly face our customers turn to. ***Your role** Stay attuned to...

  • Customer Contact Advisor

    7 months ago

    Milton Keynes, United Kingdom NHBC Full time

    **Salary**:Up to £23,500 + up to 6% bonus per annum **Working Location**: Milton Keynes Working hours for this role are Monday - Friday 9am - 5pm. During training there will be a requirement to be in the office 5 days a week for training purposes. However down the line will reduce to a requirement of 3 days a week in our Milton Keynes office with the...

  • Customer Contact Advisor

    7 months ago

    Milton Keynes, United Kingdom NHBC Full time

    Salary: Up to £23,500 + up to 6% bonus per annum Working Location: Milton Keynes *This role is subject to additional IDD checks*  Working hours for this role are Monday – Friday 9am – 5pm. During training there will be a requirement to be in the office 5 days a week for training purposes. However down the line will reduce to a requirement...

  • Customer Service Advisor

    2 weeks ago

    Milton Keynes, United Kingdom Mixxos Group Full time

    Job Title: Customer Service Advisor Salary: £26,000 to £27,000 Location: Central Milton Keynes Benefits include: Hybrid working, Monday to Friday and flexible benefits scheme Do you have a passion for delivering excellent customer service? We are seeking a motivated, customer focussed individual looking to join a fast paced, busy and dynamic team. In...

  • Customer Service Advisor

    3 weeks ago

    Milton Keynes, United Kingdom CV-Library Full time

    Job Title: Customer Service Advisor Salary: £26,000 to £27,000 Location: Central Milton Keynes Benefits include: Hybrid working, Monday to Friday and flexible benefits scheme Do you have a passion for delivering excellent customer service? We are seeking a motivated, customer focussed individual looking to join a fast paced, busy and dynamic...

  • Customer Service Advisor

    1 week ago

    Milton Keynes, United Kingdom Mixxos Group Full time

    Job Title: Customer Service AdvisorSalary: £26,000 to £27,000Location: Central Milton KeynesBenefits include: Hybrid working, Monday to Friday and flexible benefits schemeDo you have a passion for delivering excellent customer service?We are seeking a motivated, customer focussed individual looking to join a fast paced, busy and dynamic team.In this role...

  • Contact Centre Advisor

    4 weeks ago

    Walton-on-Thames, Surrey, United Kingdom Grand Union Full time

    About the RoleWe're looking for a skilled Customer Contact Advisor to join our team, who will be responsible for handling customer inquiries and resolving issues in a timely and efficient manner. As a Customer Contact Advisor, you will work closely with our customers to understand their needs and provide them with the support they require.The ideal candidate...

  • Customer Care Advisor

    2 months ago

    Milton Keynes, United Kingdom CV-Library Full time

    Our client has a reputation for excellence and a passion for innovation, they pride themselves on delivering exceptional service and top-notch products to their customers. They are looking for a dynamic and customer-focused individual to join their team as a Customer Care Advisor. The role is working full-time and is office based. The ideal candidate will...

  • Customer Care Advisor

    5 months ago

    Milton Keynes, United Kingdom Ideal Personnel & Recruitment Solutions Limited Full time

    Our client has a reputation for excellence and a passion for innovation, they pride themselves ondelivering exceptional service and top-notch products to their customers.They are looking for a dynamic and customer-focused individual to join their team as a Customer Care Advisor. The role is working full-time and is office based.The ideal candidate will...

  • Customer Service Advisor

    7 days ago

    Milton Keynes, United Kingdom Watton Recruitment Ltd Full time

    Our client based in Newport Pagnell, Milton Keynes are recruiting for a Customer Service Advisor on a permanent basis. The hours of work are 8.30am - 5.00pm (1 hour lunch) Monday to Friday The role involves:- * Respond to all customer enquiries and act as first point of contact for the admin and sales team * Process orders in a timely manner *...

  • Customer Service Advisor

    1 week ago

    Milton Keynes, United Kingdom CV-Library Full time

    Our client based in Newport Pagnell, Milton Keynes are recruiting for a Customer Service Advisor on a permanent basis. The hours of work are 8.30am - 5.00pm (1 hour lunch) Monday to Friday The role involves:- * Respond to all customer enquiries and act as first point of contact for the admin and sales team * Process orders in a timely manner *...

  • Customer Service Advisor

    6 months ago

    Milton Keynes, United Kingdom Response Personnel Ltd Full time

    **Customer Service Advisor** 12-month Temporary contract £12.00 per hour Hours: Monday to Friday: 08.30 - 17.00 Full time onsite. We are recruiting a Customer Service Advisor to work for our prestigious, innovative client based in Milton Keynes. If you are looking for an opportunity to work for a global brand and provide excellent customer service, we...

  • Customer Service Advisor

    7 days ago

    Milton Keynes, United Kingdom Watton Recruitment Ltd Full time

    Our client based in Newport Pagnell, Milton Keynes are recruiting for a Customer Service Advisor on a permanent basis. The hours of work are 8.30am - 5.00pm (1 hour lunch) Monday to FridayThe role involves:- * Respond to all customer enquiries and act as first point of contact for the admin and sales team * Process orders in a timely manner * Dealing with...

  • Customer Service Advisor

    1 week ago

    Milton Keynes, United Kingdom Redline Group Ltd Full time

    Are you a Customer Service Advisor - Sage looking for a new position?My client, based in Milton Keynes, Buckinghamshire, have an excellent opportunity for a Customer Service Advisor - Sage to join their rapidly growing team. They are seeking a highly motivated and meticulous Customer Service Advisor. In this role, you will be the primary point of contact for...

  • Customer Service Advisor

    6 months ago

    Milton Keynes, United Kingdom Response Personnel Ltd Full time

    **Customer Service Advisor** 12-month Temporary contract £12.00 per hour Hours: Monday to Friday: 08.30 - 17.00 Full time onsite. We are recruiting a Customer Service Advisor to work for our prestigious, innovative client based in Milton Keynes. If you are looking for an opportunity to work for a global brand and provide excellent customer service, we...

  • Customer Service Advisor

    7 months ago

    Milton Keynes, United Kingdom Response Personnel Ltd Full time

    **Customer Service Advisor** 12-month Temporary contract £12.00 per hour Hours: Monday to Friday: 08.30 - 17.00 Full time onsite. We are recruiting a Customer Service Advisor to work for our prestigious, innovative client based in Milton Keynes. If you are looking for an opportunity to work for a global brand and provide excellent customer service, we...