Customer Contact Advisor

7 months ago

Milton Keynes, United Kingdom NHBC Full time

Salary:

Up to £23,500 + up to 6% bonus per annum

Working Location: Milton Keynes


*This role is subject to additional IDD checks* 

Working hours for this role are Monday – Friday 9am – 5pm. During training there will be a requirement to be in the office 5 days a week for training purposes. However down the line will reduce to a requirement of 3 days a week in our Milton Keynes office with the option of working from home the other 2 days.

What we offer:

27 days annual leave (plus bank holidays) and a holiday purchase scheme Generous pension scheme, with an employer contribution of up to 10.5% Life Assurance (x4 salary) Subsidised private medical insurance Cycle to Work scheme Employee discounts platform, including gym discounts 24/7 employee assistance programme supporting your mental wellbeing 2 days volunteer leave Equalised maternity, paternity, adoption leave and pay for all new parents

“I enjoy my role as a customer services advisor. I get a sense of accomplishment in helping customers with their enquiries. Help is always on hand from colleagues and peers alike. The management are very well respected and have the interest of the company and staff to heart. They are influential role models with an encouraging attitude. There is positive ambience around the office with a warm and welcoming environment.”  Alastair - Customer Contact Advisor

What you’ll be doing

You will be working within our busy customer contact team to provide excellent service, mainly to conveyancers and homeowners for any general queries about NHBC and specifically to ensure the NHBC policy is in place for new homeowners. 

Handling inbound and outbound calls, emails, webchat and online queries to/from Builders/Developer customers / Solicitors / Housing Associations Process payment and document requests. Be aware of the requirements of the business and our customers and escalate matters where necessary. Perform daily tasks within SLA’s to help the team deliver their targets which will include, dealing with calls, emails and web enquiries relating to our online Services and processing work queues.

The ideal candidate will have

Previous customer service skills in either an office or retail environment. Competency using Microsoft Word, Excel and outlook. Strong customer and administration skills. Strong written and verbal communication skills. Self-motivation and able to prioritise own workload and take ownership of tasks.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

Why you should join us

At NHBC we are proud to be unique. No other organisation in our sector combines the variety of services and scale that we offer. As the market leader, our name is synonymous with new home warranty and insurance. Our people are driven by our core purposeto raise standards in housebuilding and protect homeowners.

We are a modern, lifestyle and family friendly employer who are in a period of rapid growth, investing in technology, data and new ways of working. We need passionate, talented and driven people to join us on this journey.

We encourage our colleagues to work flexibly. We don’t promise we can offer you exactly what you want, but we are always happy to talk flexible working .

Your future with us

We have lots of fantastic examples across our business of people who are building their career with us. We are huge advocates of internal mobility and work hard to retain our best talent. We offer exceptional personal development and career progression opportunities. If you’re ambitious, driven and hard-working you will succeed with us. We’ll support you with full training, ongoing development, and the opportunity to gain recognised qualifications and professional memberships.

Our inclusive culture

We are committed to creating an inclusive culture that encourages everyone to bring their true selves to work. We fundamentally believe in the rights of all our employees and customers to be treated fairly, with dignity and respect, free from discrimination. We have active employee networks that support our colleagues and their allies, creating safe spaces for open conversations and the sharing of ideas.

  • Customer Contact Advisor

    2 months ago

    Walton, Milton Keynes, United Kingdom CV-Library Full time

    Customer Contact Advisor £26,447.91 Milton Keynes Permanent, Full Time We're on the lookout for a Customer Contact Advisor to help deliver exceptional service and resolve customer issues at the first point of contact. Whether it's through the phone, post, internet or live chat, you'll be the friendly face our customers turn to. In this...

  • Customer Contact Advisor

    1 month ago

    Walton, Milton Keynes, United Kingdom Grand Union Full time

    Customer Contact Advisor£26,447.91Milton KeynesPermanent, Full TimeWe're on the lookout for a Customer Contact Advisor to help deliver exceptional service and resolve customer issues at the first point of contact. Whether it's through the phone, post, internet or live chat, you'll be the friendly face our customers turn to.In this role you’ll support our...

  • Customer Contact Advisor

    6 months ago

    Milton Keynes, United Kingdom Grand Union Housing Group Full time

    We're on the lookout for Customer Contact Advisors to help deliver exceptional service and resolve customer issues at the first point of contact. Whether it's through the phone, post, internet or live chat, you'll be the friendly face our customers turn to. We have 2 permanent positions available as well as a 6-month Fixed Term Contract position. In this...

  • Customer Contact Advisor

    7 months ago

    Milton Keynes, United Kingdom Grand Union Housing Group Full time

    We're on the lookout for Customer Contact Advisors to help deliver exceptional service and resolve customer issues at the first point of contact. Whether it's through the phone, post, internet or live chat, you'll be the friendly face our customers turn to. We have 2 permanent positions available as well as a 6-month Fixed Term Contract position. In this...

  • Customer Contact Advisor

    7 months ago

    Milton Keynes, United Kingdom Grand Union Housing Group Full time

    **1 Permanent and 1 Fixed Term Contract (up to 10 months) available** We're on the lookout for Customer Contact Advisors to deliver exceptional service and resolve customer issues at the first point of contact. Whether it's through the phone, post, internet or live chat, you'll be the friendly face our customers turn to. ***Your role** Stay attuned to...

  • Customer Contact Advisor

    7 months ago

    Milton Keynes, United Kingdom Grand Union Housing Group Full time

    **1 Permanent and 1 Fixed Term Contract (up to 10 months) available** We're on the lookout for Customer Contact Advisors to deliver exceptional service and resolve customer issues at the first point of contact. Whether it's through the phone, post, internet or live chat, you'll be the friendly face our customers turn to. ***Your role** Stay attuned to...

  • Customer Contact Advisor

    7 months ago

    Milton Keynes, United Kingdom NHBC Full time

    **Salary**:Up to £23,500 + up to 6% bonus per annum **Working Location**: Milton Keynes Working hours for this role are Monday - Friday 9am - 5pm. During training there will be a requirement to be in the office 5 days a week for training purposes. However down the line will reduce to a requirement of 3 days a week in our Milton Keynes office with the...

  • Customer Service Advisor

    2 weeks ago

    Milton Keynes, United Kingdom Mixxos Group Full time

    Job Title: Customer Service Advisor Salary: £26,000 to £27,000 Location: Central Milton Keynes Benefits include: Hybrid working, Monday to Friday and flexible benefits scheme Do you have a passion for delivering excellent customer service? We are seeking a motivated, customer focussed individual looking to join a fast paced, busy and dynamic team. In...

  • Customer Service Advisor

    3 weeks ago

    Milton Keynes, United Kingdom CV-Library Full time

    Job Title: Customer Service Advisor Salary: £26,000 to £27,000 Location: Central Milton Keynes Benefits include: Hybrid working, Monday to Friday and flexible benefits scheme Do you have a passion for delivering excellent customer service? We are seeking a motivated, customer focussed individual looking to join a fast paced, busy and dynamic...

  • Customer Service Advisor

    1 week ago

    Milton Keynes, United Kingdom Mixxos Group Full time

    Job Title: Customer Service AdvisorSalary: £26,000 to £27,000Location: Central Milton KeynesBenefits include: Hybrid working, Monday to Friday and flexible benefits schemeDo you have a passion for delivering excellent customer service?We are seeking a motivated, customer focussed individual looking to join a fast paced, busy and dynamic team.In this role...

  • Customer Care Advisor

    2 months ago

    Milton Keynes, United Kingdom CV-Library Full time

    Our client has a reputation for excellence and a passion for innovation, they pride themselves on delivering exceptional service and top-notch products to their customers. They are looking for a dynamic and customer-focused individual to join their team as a Customer Care Advisor. The role is working full-time and is office based. The ideal candidate will...

  • Customer Care Advisor

    5 months ago

    Milton Keynes, United Kingdom Ideal Personnel & Recruitment Solutions Limited Full time

    Our client has a reputation for excellence and a passion for innovation, they pride themselves ondelivering exceptional service and top-notch products to their customers.They are looking for a dynamic and customer-focused individual to join their team as a Customer Care Advisor. The role is working full-time and is office based.The ideal candidate will...

  • Customer Service Advisor

    7 days ago

    Milton Keynes, United Kingdom Watton Recruitment Ltd Full time

    Our client based in Newport Pagnell, Milton Keynes are recruiting for a Customer Service Advisor on a permanent basis. The hours of work are 8.30am - 5.00pm (1 hour lunch) Monday to Friday The role involves:- * Respond to all customer enquiries and act as first point of contact for the admin and sales team * Process orders in a timely manner *...

  • Customer Service Advisor

    7 days ago

    Milton Keynes, United Kingdom CV-Library Full time

    Our client based in Newport Pagnell, Milton Keynes are recruiting for a Customer Service Advisor on a permanent basis. The hours of work are 8.30am - 5.00pm (1 hour lunch) Monday to Friday The role involves:- * Respond to all customer enquiries and act as first point of contact for the admin and sales team * Process orders in a timely manner *...

  • Customer Service Advisor

    6 months ago

    Milton Keynes, United Kingdom Response Personnel Ltd Full time

    **Customer Service Advisor** 12-month Temporary contract £12.00 per hour Hours: Monday to Friday: 08.30 - 17.00 Full time onsite. We are recruiting a Customer Service Advisor to work for our prestigious, innovative client based in Milton Keynes. If you are looking for an opportunity to work for a global brand and provide excellent customer service, we...

  • Customer Service Advisor

    7 days ago

    Milton Keynes, United Kingdom Watton Recruitment Ltd Full time

    Our client based in Newport Pagnell, Milton Keynes are recruiting for a Customer Service Advisor on a permanent basis. The hours of work are 8.30am - 5.00pm (1 hour lunch) Monday to FridayThe role involves:- * Respond to all customer enquiries and act as first point of contact for the admin and sales team * Process orders in a timely manner * Dealing with...

  • Customer Service Advisor

    1 week ago

    Milton Keynes, United Kingdom Redline Group Ltd Full time

    Are you a Customer Service Advisor - Sage looking for a new position?My client, based in Milton Keynes, Buckinghamshire, have an excellent opportunity for a Customer Service Advisor - Sage to join their rapidly growing team. They are seeking a highly motivated and meticulous Customer Service Advisor. In this role, you will be the primary point of contact for...

  • Customer Service Advisor

    6 months ago

    Milton Keynes, United Kingdom Response Personnel Ltd Full time

    **Customer Service Advisor** 12-month Temporary contract £12.00 per hour Hours: Monday to Friday: 08.30 - 17.00 Full time onsite. We are recruiting a Customer Service Advisor to work for our prestigious, innovative client based in Milton Keynes. If you are looking for an opportunity to work for a global brand and provide excellent customer service, we...

  • Customer Service Advisor

    7 months ago

    Milton Keynes, United Kingdom Response Personnel Ltd Full time

    **Customer Service Advisor** 12-month Temporary contract £12.00 per hour Hours: Monday to Friday: 08.30 - 17.00 Full time onsite. We are recruiting a Customer Service Advisor to work for our prestigious, innovative client based in Milton Keynes. If you are looking for an opportunity to work for a global brand and provide excellent customer service, we...

  • Customer Service Advisor

    3 weeks ago

    Milton Keynes, United Kingdom Redline Group Ltd Full time

    Are you a Customer Service Advisor - Sage looking for a new position? My client, based in Milton Keynes, Buckinghamshire, have an excellent opportunity for a Customer Service Advisor - Sage to join their rapidly growing team. They are seeking a highly motivated and meticulous Customer Service Advisor. In this role, you will be the primary point of contact...