Customer Service Advisor

7 months ago

Milton Keynes, United Kingdom Personal Group Full time

**Job Title**: Customer Service Advisor

**Positions**: 2 (12 month FTC and Permanent Part Time)

**Location**: Milton Keynes - Hybrid (3+2)

**Salary**: £22500 - £24000 DOE

**Contract Type: 12 month - Fixed Term Contract**

If the answer is 'Yes', we want to hear from you

**What’s great about the role?**

You will join and be part of an energetic and professional team of Customer Service Advisors, who build customer confidence in our service and products everyday. You will competently handle a variety of queries ranging from; log in issues and new claim requests through to policy amendments and cancellations and be a team player to help achieve team success.

**Benefits**
- Hybrid working between home and office (3 days in office 2 working from home)
- 25 days annual leave with option to purchase additional holiday days
- Private medical insurance
- Employer contributory pension
- Free travel insurance for you and your family
- Life assurance - 4 x salary
- Practical Health Plan
- Salary sacrifice options include big technology purchase discounts, retail discounts platform, share ownership plan and more

**What are we looking for?**
- Experience of working within a customer service environment
- Experience of handling both inbound and outbound telephone calls in a customer service environment would be an advantage.
- Experience and confidence in handling and resolving customer queries at first point of contact
- Ability to establish and collate information from a variety of sources to provide individually tailored customer solutions.
- Have an intermediate level of numeracy in order to confidently deal with statistics, produce standardised management information and calculate customer’s premium or claim payments.
- Basic knowledge of Microsoft Excel and Word.

**Why Personal Group?**

Founded in 1984, Personal Group has grown to become an innovative and leading provider of employee reward and benefits, specialising in providing purpose-built employee engagement solutions.

Since its formation, Personal Group has followed its vision to help organisations build and maintain a healthy, happy and productive workforce. Our environment and culture provide a healthy and flexible place to work, where colleagues are treated fairly and rewarded for their hard work and results.

AIM-listed since 2000, our strategy is focused on widening our footprint across a broader range of industries, predominantly by driving insurance sales through new and existing channels, transforming reward and benefits, and accelerating our SME offer.

Demand for our services has never been greater as employers put an increased focus on improving their employee value propositions. Employers increasingly see employee benefits and well-being services as essential for recruiting and retaining staff in a competitive talent market.

Post-pandemic, we’re seeing sustained demand for our affordable insurance products, both from employers looking to make their workforce more resilient, and employees who want some financial security in case of ill health or death.

As a socially responsible business, we ensure that our offerings across the Group are fair, reasonable, and accessible to all reaches of society, and joining us will give you the chance to be part of a dynamic company that is constantly looking for ways to support our clients in engaging their employees.

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