Customer Service Advisor

5 months ago

Milton Keynes, United Kingdom National Express Full time

We have a fantastic** **full time **opportunity for a Customer Service Advisor to join our team at** **Milton Keynes** Coach Station.**
- This _**_onsite_**_ role will include shift work, on a _**_rolling rota on either _**_0_**_8:15am to 18:15pm and 09:15am to 19:15pm. _**

The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy environment, selling tickets in and around Birmingham, answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met.

**What you'll do...**
- Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction
- Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption
- Proactively look for opportunities to up-sell National Express services and products
- Provide support and assistance to customers, colleagues and driver teams
- Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role
- Assist in the training and development of peers and promote DOH rules and maintain a safe working environment
- Ensure established safe working processes are adhered to at all times
- Promote a cohesive, empowered and engaged working environment

**What you'll need...**
- English language skills
- Experience of front-line customer service in a fast paced environment
- Positive attitude to customer service and personal development
- Ability to work in a team or independently on your own initiative
- Good level's of stamina is required as you will need to be available to assist customers inside and outside the coach station for long periods of time
- The ability to work shift patterns including weekends and bank holidays to meet business demands.

**What we offer in return for your hard work and commitment**
- Free Coach travel for yourself
- Complimentary coach travel for a Nominated Person
- 50% discount for friends and family on full fares on our coach services
- A free smart comfortable uniform
- A company pension
- Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
- Private online GP service
- Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
- Endless opportunities for progression within the business

**Things to Note...**:
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

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