Customer Service Advisor

7 months ago

Milton Keynes, United Kingdom Atlantic Data Ltd Full time

**Client Support Advisor | £24,000pa (DOE) | Software Solutions | Milton Keynes**

**About Atlantic Data**

Atlantic Data specialises in providing web-based solutions that streamline essential HR and recruitment processes for SMEs and large organisations from across the UK.

**Client Support Advisor**

Joining our Client Support team, you’ll be responsible for providing a positive and friendly style of customer service to our clients ensuring their query is successfully resolved in the first attempt. Your tasks will include:

- Investigating and resolving software-related queries.
- Providing the correct guidance relating to criminal record checking legislation.
- Support the resolution of criminal record checking entitlement queries.
- Process new client enquires, from assessing needs through to onboarding.
- Maintain a strong working knowledge of our client systems.

Queries will be varied and will keep you on your toes We provide ongoing training and support throughout your journey to becoming a DBS specialist.

This is a full-time, permanent role of 40 hours per week, Monday to Friday, 9am to 5pm. Meaning no weekends or evenings, and we close over Christmas

**Describing our new Client Support Advisor**
- A friendly yet professional style of customer service.
- Confidence in using IT systems and guiding others through processes.
- Comfortable managing complicated queries.
- At ease when breaking down suitable solutions into bitesize, easy-to-follow, steps.
- Team player with a great sense of humour.
- Excellent communication skills - both verbal and written.
- A fantastic, polite, and welcoming telephone manner.
- Strong active listening skills.
- Ability to think ahead for the client and advise on actions that’ll be required later.

**The benefits**
- Holiday entitlement of 21 days (rising with service) + 8 Bank Holidays
- Pension scheme
- Death in Service (4x salary)
- Charity and social events throughout the year, including Summer and Christmas parties
- Free onsite car park and bicycle storage
- A refer a friend incentive
- A full, in-depth orientation that sets you up for success
- Specsavers eye-care vouchers

**Your next steps**

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

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