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Customer Service Advisor
4 months ago
- Location: Manchester (M16)
- Salary: £22,308 per annum
- Contract Type: Permanent, Full Time
- Working Style: Hybrid
- Working Pattern: 08:30 – 17:00 – Mon to Fri
What does a day look like for you here?
Working on hybrid basis, you'll be part of a friendly team of other Customer Service Executives that provide top-notch support to customers who have questions, complaints, or requests about our various products or services. The top-notch support you provide to our customers will normally be via inbound calls, but you will also respond to email and chat queries from time to time.
The team receives a wide range of questions from our customers, from general queries to complex billing and payment issues. To be successful, you’ll need to be a great communicator with excellent problem-solving skills, and a willingness to learn all about our wide range of products. As you receive calls, your job will be to understand the query and then use your outstanding product knowledge to provide a quick resolution to delight our customers.
As the face of Daisy to our customers, partners, and suppliers, it's important that you embody our values of making customers happy, being ambitious in your work, supporting personal growth, and always striving to give the best experience possible in every customer interaction.
This is a fantastic opportunity if you are seeking a role with the UK’s leading managed service provider which can also offer a healthy work-life balance.
So, what are we looking for?
Back to that ambition of ours. We want to be the UK’s go-to managed service provider. That’s where you come in. Ideally, you will have a logical mindset and enjoy puzzles. Good problem-solving skills are key to success in this role. Being resourceful will also serve you well as you may conduct your own research to solve some issues. Of course, being passionate about all things technical never hurts This role is customer facing so, in addition to your technical abilities, you’ll naturally be a Customer Service Superstar.
You should also have:
- Customer-facing experience.
- Experience of working to Service Level Agreements and targets.
- Ability to handle multiple tasks or projects simultaneously.
- Analytical mindset for identifying root causes of issues.
- Ability to understand and discuss technical issues.
Who are we?
We’re a technology business with big ambitions and a friendly northern culture with over 1,000 colleagues. A managed service provider with a passion for delivering business improvements to customers that makes them feel at ease. From cloud-based connectivity to cyber security that creates modern workplaces. We’re trusted by thousands to deliver IT solutions that make life simple and productive.
We don’t just focus on our customers; we also spend time investing in our colleagues and aim to be as people centric as possible. We do this by fostering an inclusive and supportive culture where our colleagues feel valued and appreciated. In fact, in our most recent Colleague Engagement Survey, 90% agreed that their manager genuinely cares about them as a person and consistently takes an honest and open approach to communication.
Did we mention the perks?
Daisy isn’t just a great place to work, from day one, you will have access to a wide range of excellent benefits. You’ll receive a generous annual leave allowance, access to our Daisy Grow training platform, discounted health plans with eye care schemes, robust health & wellbeing programmes, in-house Wellbeing Team, extensive discounts system and enhanced family friendly policies.
We want you to have the best work-life balance possible which is why you will also receive 1 additional day of annual leave for each year you are with Daisy with a balance of up to 30 days. Birthday? Wedding? No problem, you get one free day of leave to enjoy these special events, on us
Your benefits will include:
- Hybrid Working: Work should work for you, so you’ll have the opportunity to work on a hybrid basis which includes a combination of hybrid and office-based working. If hybrid working isn’t for you, you also have the option to work on-site instead.
- Annual Leave :Kick off your Daisy journey with a generous annual leave allowance starting at 25 days. You’ll watch it increase 1 day per year up to 30 days, as a thank-you for dedication to us.
- Birthdays & Weddings: Celebrate in style You’ll receive one free day of annual leave for your birthday and wedding so you can really enjoy these special moments.
- Learning & Development: Want to go further? So do we, that’s why “Develop Our People” is one of our company values. You should have every opportunity to develop your skills and reach your goals. From day one, you will have access to our internal Daisy Grow learning platform and Apprenticeships to customise your development journey and achieve your career aspirations.
- Health & Wellbeing: We know that good health and wellbeing contributes to an overall better quality of life. That’s why we are giving you instant access to discounted health plans, virtual GP services, eye care scheme, employee assistance programme and an internal Well Being Team.
- Discount Platform: Who doesn’t love a good deal? You’ll be provided immediate access to our internal discount platform, The Exchange. The Exchange will be your new home for discounts with over 1,200 retailers, benefits and ongoing recognition.
Ready to join the UK’s go-to managed service provider? Apply today or contact our friendly Talent Acquisition Team for more information.
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