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Legal Customer Service Advisor

2 months ago

Stretford, United Kingdom G2 Legal Limited Full time

A Leading Manchester law firm is currently looking to recruit a Customer Service Advisor to work within the firm’s client services team. This is a telephone-based role and you will be required to have excellent communication skills. 

You will be working within a busy team where you will be liaising with new clients, taking initial information and communicating with internal departments, ensuring accurate information is taken with regards to new client enquiries. 

**This role is full time office based, 35 hours a week on a rota basis covering the hours from 8am to 7pm**

Duties 

  • Demonstrate extensive knowledge of the departments within the firm and the type(s) of work that they primarily deal with
  • Communicate with clients regarding their legal queries and guide them to the appropriate department
  • Consistently obtain and process all essential client information accurately on the Proclaim system
  • Maintain positive relationships with clients to build trust and ensure repeat custom and client recommendations
  • Liaise with clients via phone calls, email and text messaging to capture business

The firm has a fantastic reputation within the legal industry and offers an excellent benefits package:

  • Fantastic reputation within the legal industry
  • Award-winning
  • Excellent staff retention
  • Annual promotions process open to all staff
  • 25 days holiday plus office closure over Christmas and New Year
  • Companywide sports teams and social event
  • Cycle to work scheme
  • Gym membership
  • Season ticket loan
  • Free travel insurance
  • Modern and central Manchester City Centre offices

To apply, please contact Gemma Clarke at G2 Legal or click on the link.

#INDGEM