Customer Service Advisor

2 weeks ago


Stretford, United Kingdom Search Full time

Role: Customer Service RepresentativeSalary: £27,500 per annumHours: Monday - Friday, 8am - 5pm (30-minute lunch break)Location: Near the Etihad Stadium, Manchester (Onsite parking available)Are you passionate about delivering outstanding customer experiences? Search Manchester are working with a growing company who are looking for somebody to join their team as a Customer Service Representative

You'll play a vital role in enhancing customer satisfaction across all touch points, both online and over the telephone.

Key Responsibilities:

  • Engage with customers via email, telephone, and live chat, guiding them to the right products or services.
  • Own and resolve customer issues promptly and efficiently.
  • Maintain and improve service processes, policies, and standards.
  • Foster strong relationships with internal teams and external partners.

What We're Looking For:

  • Excellent communication and interpersonal skills.
  • Strong verbal and written skills
  • Excellent problem-solving abilities and a calm manner under pressure.
  • Conscientious with strong organisational skills.
  • Proficiency in Microsoft Office and CRM tools.
  • Previous experience in a customer service role.

If you're driven by a passion for exceptional service, Search Manchester would love to hear from you

Apply today and become part of a company where your contributions truly matter.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.



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