Insurance Premium Collections Coordinator

4 weeks ago

Croydon, United Kingdom AIG Full time

Join us as an Insurance Premium Collections Coordinator to take your career to the next level with a global market leader.

Make your mark in Finance

Our Finance team plays an essential role in maintaining a healthy balance sheet at AIG. It delivers significant finance support for the overall enterprise, optimizing operations, controllership, funding, and capital structure to honor our stakeholder commitments. The team’s work is invaluable to informing leadership decision making, complying with regulatory requirements, and maintaining financial discipline, transparency and controls, while providing timely and meaningful information.

How you will create an impact

You will be responsible for managing your own portfolio, and coordinating all activities pertaining to the collection of debts (premium due), while monitoring and overseeing, identifying, and communicating across teams to ensure that smooth collection operation processes are adhered to.

Some of the key responsibilities include:

  • Be the “front” interface between our onsite Product Towers & Broker partners as well as our offshore back-office operations.
  • Communicate and resolve interface and integration issues with other teams.
  • Coordinate and track the reviews, internal / external / on-site/offshore as necessary.
  • Provide status reporting of each area against the schedule of work. 
  • Lead interacts/interlocks with identified onsite offshore Collections leads for each deliverable.
  • Ensure deliverables are prepared to satisfy the premium collection requirements.
  • Facilitate problem solving and collaboration, identify resolutions where these cannot be resolved by the said team.
  • Coordinates meetings with the functional management to discuss performance, resolve issues/delays in completing the task.
  • Coach and help develop offshore team members, assure that they have the necessary education and training to effectively participate on the team.
  • Establish meeting times, places, and agendas, ensure discussions and decisions lead to closure.
  • Build and maintain relationships with outsource providers, product tower (business partners) and Brokers.

What you’ll need to succeed

  • Able to work under pressure and to strict deadlines.
  • Advanced knowledge of Excel, including Pivots
  • Able to apply strong analytical skills and thought processes
  • Strong verbal and written communication skills
  • Experience in creating PowerPoint based reports.
  • Credit Control experience.
  • Good understanding of Insurance business, as well as reconciliation guidelines.
  • Attention to detail and quality assurance.
  • Experience in the Property Casualty Insurance Premium Collections environment – desirable.
  • Willingness to travel when necessary (minimum)

Ready to take your career to the next level? We would love to hear from you.

#LI-AIG

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Functional Area:

FA - Finance

AIG Europe S.A. (U.K. Service Branch) & American International Group UK Ltd

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