Operational Change Coordinator

6 months ago

Croydon, United Kingdom Zurich Insurance Full time

**Location: Manchester, Birmingham, Croydon or Glasgow, Hybrid**
***
**The opportunity**:
We are currently looking for an individual to join our Retail team as an Operational Change Coordinator.

Our team provides oversight of Retail change, process design, change delivery and effectiveness across Retail. Responsible for process adherence, regulatory controls, and the change delivery cycle including impact assessment, implementation, embedding and closing the loop. This role has a vast stakeholder map, as we act as a liaison between functions and MFUs including Operations, Sales, Regions, IT, Underwriting, Governance and more.

We are looking for someone to join the team who is keen to grow their knowledge of the business, influence the end customer experience and to develop their system, process, and change management skills.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

**Key responsibilities**:

- Implement and monitor operational and system policies and procedures.
- Investigate relevant data to support the analysis of trends, indicators, and root causes to problems (using Lean methodology).
- Support the oversight of regulatory controls.
- Identify escalate and deliver appropriate opportunities for continuous improvement, with a focus on service delivery, governance controls and cost efficiency.
- Use various comms channels to support effective change embedding, roll out and training material.
- Support the team to manage change stack and demands.

**Your skills and experience**:

- Good analytical and problem-solving skills, able to develop original and creative solutions to complex problems.
- Excellent verbal and written communication skills.
- Organisational, planning and prioritisation skills.
- A keen eye for detail.
- An ability to work collaboratively with stakeholders.
- Maintains and builds own momentum, delivers under pressure with multiple stakeholders and competing priorities.
- Ability to work in a fast-moving, fluid, and challenging environment.
- Hardworking and enthusiastic with an ability to take ownership and responsibility for own actions.
- A strong willingness to learn and open to new ideas and ways of working.

**Who we are**:
At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.

With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Be part of something great

**Our Culture**:
At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

**So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

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