Insurance Portfolio Specialist

4 days ago

Croydon, Greater London, United Kingdom Towergate Insurance Full time
About the Role

We are seeking an Insurance Account Handler to join our team at Towergate West Midlands. As an Account Handler, you will be responsible for supporting a designated client portfolio, acting as the first point of contact, building strong relationships, and providing exceptional customer service.

Key Responsibilities
  • Support a designated client portfolio, providing expert advice and guidance on insurance-related matters.
  • Act as the primary point of contact for clients, responding to queries, and resolving issues in a timely and professional manner.
  • Develop and maintain strong relationships with clients, understanding their needs, and providing tailored solutions to meet their requirements.
  • Collaborate with internal teams to ensure seamless delivery of services, ensuring clients receive a high-quality experience.
  • Stay up-to-date with industry developments, identifying opportunities for growth and improvement, and implementing changes as necessary.
Requirements
  • Proven experience in the Insurance industry, with a strong understanding of insurance products and services.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions.
  • Flexibility and adaptability, with the ability to work in a fast-paced environment and respond to changing circumstances.
  • Ability to work independently, with minimal supervision, and as part of a team, coordinating efforts to achieve common goals.
What We Offer
  • A competitive salary and bonus structure, based on individual performance.
  • A comprehensive benefits package, including holiday entitlement, pension scheme, and 24-hour support for physical and mental wellbeing.
  • Opportunities for career development and progression, with access to training and qualifications to enhance skills and knowledge.
  • A collaborative and supportive work environment, with a strong focus on teamwork and client satisfaction.
Why Join Us?

Towergate Insurance is a leading provider of insurance services, with a strong reputation for excellence and a commitment to customer satisfaction. As a member of our team, you will have the opportunity to work with a talented and dedicated group of professionals, making a real difference in the lives of our clients.

We are an equal opportunities employer, committed to creating a diverse and inclusive work environment, where everyone has the opportunity to succeed. If you are a motivated and enthusiastic individual, with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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