Band 4 Medical Secretary Supervisor

2 months ago

Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

Job summary

The post holder will provide a comprehensive and efficient secretarial service to the Urology Team at QEHB. It is essential that the post holder exercises initiative and judgement using acquired skills and knowledge, maintaining confidentiality at all times. The post holder will provide an empathic and sensitive point of contact for all service users. The post holder will be responsible for the day to day training and supervision of other secretaries/clerical support workers.

12 months fixed term - full time

Main duties of the job

* To provide a complete confidential general secretarial service for the department /team.

* To provide and receive complex information on a daily basis. To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries of a clinical and non-clinical nature

* To touch type from audio/copy type from documentation, letters, emails, reports and any other written correspondence requested by the Office Manager

* To provide a point of contact to service users, ensuring that any language or other communication barriers are overcome. Deal with queries and instigate appropriate action, as appropriate to the complex and sensitive nature of the information involved

* Knowledge and use of various Microsoft Office Software programmes including Outlook, Word, PowerPoint, Excel, Access (database) to produce clinical letters and other relevant correspondence

* To provide day to day supervision to secretaries/clerical officers, allocating and monitoring work on a daily basis and provide and be responsible for the training of Secretary trainees

To develop and maintain an efficient individual filing patient tracking system

* To assist with the collection and provision of statistical data as required by the team and other health professionals

For a full list of the main duties please refer to the job description.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Job description

Job responsibilities

Please note for a specific detailed job description for this vacancy please see attached job description.

Person Specification

Qualifications

Essential

* Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4 * Business Administration NVQ level 3 or equivalent experience in a clerical environment

Experience

Essential

* Experience of working as a Secretary * Experience of dealing with the Public/Customer Service experience * Experience of working with arrange of Microsoft Office packages (eg Word, Excel and Outlook) * Experience of using IT systems * Good organisational skills * Able to use own initiative and deal with the unpredictable * Able to work under pressure and to multi-task * Able to work to deadlines

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