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Customer Service Advisor

3 months ago

Cardiff, United Kingdom Kier Group Full time

We're looking for a Customer Service Advisor to join our FM team based in Cardiff.

 

Location: Office based - Cardiff

Contract: Part Time - 25 hours per week.

 

What will you be responsible for?

As a Customer Service Advisor, you'll be working within the Helpdesk team, supporting them in customer service and administration as required.

Your day to day will include:

  • Scheduling of maintenance activities, including planned and reactive maintenance works
  • Liaising with subcontractors, site staff and engineers, client & other Kier staff.
  • Providing a high quality and professional service for both internal and external customers and stakeholders

 

What are we looking for?

This role of Customer Service Advisor is great for you if:

  • You have experience working in a fast-paced environment
  • You are able to use Microsoft Excel & Word proficiently
  • You have knowledge of CAFM systems and previous experience of working in a Property/Building maintenance would be an advantage

 

We're all about finding potential here at Kier, and transferrable skills are always welcome So, even if you don't tick every box, please apply and we can have a chat.

 

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

 

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

 

Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with criminal convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks.

 

We look forward to seeing your application to join the #constructionrevolution #joinkier

 

#LI-SD1