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Training Hub Admin Assistant

1 month ago

Ipswich, United Kingdom NHS Suffolk and North East Essex ICB Full time

Job summary

This Admin apprenticeship job role will be working for the NHS.The role supports the commissioning of training and education services for GPpractices through our Training Hub Services. The role is office based in ourheadquarters in Ipswich, and for the right candidate may have the potential tobe hybrid working.

Within this role you will undertake a nationally recognisedqualification, a level 3 apprenticeship in Business Administration. Commitmentto complete the apprenticeship is essential as well as a willingness to takeresponsibility for your own development. The successful candidate will haveongoing regular reviews to support successful completion of the apprenticeship.

Job requirements; -

Grade C/level 4 in GCSEs English and Maths, orwilling to undertake Maths and English functional skills as part ofapprenticeship.

-Good standards of numeracy and literacy.

-A willingness to undertake an apprenticeshipin Level 3 in Business Administration or Customer Service.

-Understanding of National Health Service (NHS)

-Understanding of social media and websites.

Main duties of the job

-Responding to emails, and passing on messagesto the relevant colleagues.

-Supporting the organisation of meetings,events and training as required.

-Attend workshops and support the efficientrunning of the events.

-Working on SharePoint to update and filedocumentation as necessary.

-Support the maintenance of social media andwebsite platforms.

-Assist with data entry in regards to TrainingHub projects.

-Any other general office duties as required.

About us

The NHS Suffolk and North-East Essex Integrated Care Board(ICB) plans and buys healthcare services for our population. This function iscommonly referred to as commissioning. To do this, we work within a budget of around£ billion, which is set by NHS England, and work closely with localgovernment and the NHS providers in our area. Our performance is judged by howwell our local health and care system as a whole is working, including thehealth outcomes of our communities. The ICB has delegated some authority to the threehealth and wellbeing alliances that operate in Suffolk and North-East Essex toact on its behalf. This is to ensure that the needs of smaller, local areas areaddressed. The ICB remains accountable for all of its functions, includingthose it has delegated. Local residents have a big role to play in theoperation of the ICB. We rely on the experiences and perspectives of ourcommunities to help shape our decision-making.

Job description

Job responsibilities

-Thispost will provide administrative support to the Training Hub Project Officersand wider Training Hub team.

-Thepost holder will deliver an effective and competent level of clerical supportand consistently deliver a client focused service which promotes goodcustomer service and effective working relationships to support Suffolk andNorth East Essex Training Hub and Primary Care.

-Theywill provide information to managers, colleagues and stakeholders (orally andelectronically) as required.

-They will deal with routine enquiries fromcolleagues and stakeholders, escalating to appropriate team member as required.

-Thejob description and person specification are an outline of the tasks,responsibilities and outcomes required of the role.

-Thejob holder will carry out any other duties as may reasonably be required bytheir line manager.

Person Specification

Knowledge, Training and Experience

Essential

Achieved Grade C/level 4 in GCSEs English and Maths, or willing to undertake Maths and English functional skills as part of apprenticeship A willingness to undertake further study, Level 3 in Business Administration or Customer Service and commitment to timely completion of the apprenticeship Understanding of social media and websites

Desirable

Knowledge of NHS services Understanding of working in an office (perhaps through work experience)

Communication Skills

Essential

Good written & verbal communication skills

Desirable

Good IT skills (word, excel, PowerPoint, outlook) Comfortable to communicate with adults of all ages

Autonomy

Essential

Able to make decisions and seek guidance/support when needed

Equality and Diveristy

Essential

Knowledge of the importance of diversity, equality and inclusion in the workplace

Other

Essential

Knowledge of the importance of maintaining confidentiality and trust of information gained whilst at work Good time keeping Flexible approach to work