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Service Desk Analyst
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Service Desk Analyst
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Service Desk Administrator
4 months ago
- Location: Birstall (WF17)
- Salary: £11.44 per hour
- Contract Type: Permanent, Part Time
- Hours: 16 hours per week
- Working Pattern: 08:30 – 12:30, Monday – Thursday
- Working Style: Hybrid (1 day per week in office)
What does a day look like for you here?
Working on a hybrid basis, you'll be part of a friendly team that consists of other Analysts and Specialists with different levels of experience, providing support to our customers for incident resolution and requests. Your day-to-day tasks will include maintaining precise records of asset orders and movements within our ITSM database, ensuring everything is tracked accurately. You'll log and categorise calls with exceptional detail, manage non-automated email service requests, and work closely with both internal support teams and external third-party companies to resolve issues swiftly and efficiently, always adhering to our Service Level Agreements (SLAs).
You’ll also oversee third-party support, producing insightful daily and weekly asset reports, and effectively managing incidents and requests. You'll be vigilant in spotting potentially fraudulent activities, raising security incident reports when needed. Flexibility and a proactive approach will be key as you tackle various ad hoc assignments.
In this administrative role, your meticulous attention to detail in asset management will be essential, as it underpins the production of precise charge file reports used for invoicing. This vital function supports both the Service Desk team and the Customer Service Manager, facilitating seamless and efficient operations. Your contributions will directly impact the efficiency of our service desk and the management of our IT assets, making each day both rewarding and impactful. You'll find yourself at the heart of our IT operations, with a diverse range of responsibilities that will keep you engaged and motivated. From maintaining accurate records of asset orders to liaising with internal teams and external suppliers, you'll enjoy a varied workload that offers plenty of opportunities for growth and development.
This is a fantastic opportunity if you're seeking a role that can offer a healthy work-life balance with a vibrant workplace culture and a commitment to excellence. The team are currently working on-site at our Birstall office one day per week and the remaining days from home.
So, what are we looking for?
Back to that ambition of ours. We want to be the UK’s go-to managed service provider. That’s where you come in. Ideally, you will be a strong administrator that is proficient in various IT systems . You’ll have a keen eye for detail and be a natural problem solver. Teamwork will be key in this position so you should adopt a clear and empathetic communication style that will foster positive relationships with colleagues and customers alike.
You should also have:
- Data entry and database management experience.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong attention to detail.
- Effective time management.
- Excellent teamwork and communication.
Who are we?
We’re a technology business with big ambitions and a friendly northern culture with over 1,000 colleagues. A managed service provider with a passion for delivering business improvements to customers that makes them feel at ease. From cloud-based connectivity to cyber security that creates modern workplaces. We’re trusted by thousands to deliver IT solutions that make life simple and productive.
We don’t just focus on our customers; we also spend time investing in our colleagues and aim to be as people centric as possible. We do this by fostering an inclusive and supportive culture where our colleagues feel valued and appreciated. In fact, in our most recent Colleague Engagement Survey, 90% agreed that their manager genuinely cares about them as a person and consistently takes an honest and open approach to communication.
Did we mention the perks?
Daisy isn’t just a great place to work, from day one, you will have access to a wide range of excellent benefits. You’ll receive a generous annual leave allowance, access to our Daisy Grow training platform, discounted health plans with eye care schemes, robust health & wellbeing programmes, in-house Wellbeing Team, extensive discounts system and enhanced family friendly policies.
We want you to have the best work-life balance possible which is why you will also receive 1 additional day of annual leave for each year you are with Daisy with a balance of up to 30 days. Birthday? Wedding? No problem, you get one free day of leave to enjoy these special events, on us
Your benefits will include:
- Hybrid Working: Work should work for you, so you’ll have the opportunity to work on a hybrid basis which includes a combination of hybrid and office-based working. If hybrid working isn’t for you, you also have the option to work on-site instead.
- Annual Leave: Kick off your Daisy journey with a generous annual leave allowance starting at 25 days. You’ll watch it increase 1 day per year up to 30 days, as a thank-you for dedication to us.
- Birthdays & Weddings: Celebrate in style You’ll receive one free day of annual leave for your birthday and wedding so you can really enjoy these special moments.
- Learning & Development: Want to go further? So do we, that’s why “Develop Our People” is one of our company values. You should have every opportunity to develop your skills and reach your goals. From day one, you will have access to our internal Daisy Grow learning platform and Apprenticeships to customise your development journey and achieve your career aspirations.
- Health & Wellbeing: We know that good health and wellbeing contributes to an overall better quality of life. That’s why we are giving you instant access to discounted health plans, virtual GP services, eye care scheme, employee assistance programme and an internal Well Being Team.
- Discount Platform: Who doesn’t love a good deal? You’ll be provided immediate access to our internal discount platform, The Exchange. The Exchange will be your new home for discounts with over 1,200 retailers, benefits and ongoing recognition.
Ready to join the UK’s go-to managed service provider? Apply today or contact our friendly Talent Acquisition Team for more information.
Qualifications
