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IT Service Desk Professional
2 months ago
We are seeking a highly skilled and customer-focused Service Desk Analyst to join our team at Daisy Corporate Services. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.
Key Responsibilities- Provide timely and effective technical support to customers via phone, email, and other communication channels.
- Resolve customer issues and queries in a professional and courteous manner, ensuring high levels of customer satisfaction.
- Work collaboratively with internal teams to resolve complex technical issues and improve overall service delivery.
- Stay up-to-date with the latest technology trends and advancements, applying this knowledge to improve our support services.
- Contribute to the development and implementation of new processes and procedures to enhance our support services.
- Proven experience in a customer-facing technical support role, with a strong track record of delivering excellent customer service.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders.
- Strong technical skills, with a good understanding of ITIL processes and procedures.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer issues simultaneously.
- Flexibility to work a variety of shifts, including evenings and weekends, to meet the needs of our customers.
- A competitive salary and benefits package, including a generous annual leave allowance and access to our employee assistance program.
- Opportunities for career development and growth, with a focus on employee training and development.
- A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
- Access to the latest technology and tools, to support your work and enhance our support services.
