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Service Desk Analyst
2 months ago
We are seeking a highly skilled Service Desk Analyst to join our team at Daisy Corporate Services. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Provide timely and effective technical support to customers via phone, email, and other communication channels.
- Resolve customer issues efficiently and effectively, escalating complex problems to senior technicians as needed.
- Collaborate with internal teams to ensure seamless delivery of services and meet customer expectations.
- Stay up-to-date with the latest technology trends and advancements to provide expert advice and guidance to customers.
- Participate in ongoing training and development to enhance technical skills and knowledge.
- Proven experience in a customer-facing role, with a strong background in IT support and technical troubleshooting.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders.
- Strong problem-solving skills, with the ability to analyze complex technical issues and provide effective solutions.
- Proficiency in ITIL processes and ServiceNow, with experience in IT service management tools.
- Ability to work in a fast-paced environment, with a strong focus on customer satisfaction and service delivery.
- A competitive salary and benefits package, including hybrid working options and a generous annual leave allowance.
- Ongoing training and development opportunities, with a focus on technical skills and knowledge.
- A collaborative and supportive team environment, with a strong focus on customer satisfaction and service delivery.
- Access to our internal Daisy Grow learning platform and apprenticeships, to support career development and growth.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for IT support and technical troubleshooting, we encourage you to apply for this exciting opportunity.
