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Service Desk Analyst

2 months ago

Birstall, Kirklees, United Kingdom Daisy Corporate Services Full time
{"title": "Service Desk Analyst", "description": "Job Overview

We are seeking a skilled Service Desk Analyst to join our team at Daisy Corporate Services. As a Service Desk Analyst, you will be responsible for providing top-notch technical support to our customers, resolving issues efficiently, and ensuring a positive experience for our clients.

Key Responsibilities
  • Provide timely and effective technical support to customers via phone, email, and other communication channels.
  • Resolve customer issues promptly, escalating complex problems to senior technicians as needed.
  • Collaborate with internal teams to resolve customer issues and improve overall service delivery.
  • Stay up-to-date with the latest technology trends and best practices in IT service management.
  • Participate in ongoing training and development to enhance technical skills and knowledge.
Requirements
  • Proven experience in a customer-facing role, with a strong track record of delivering excellent customer service.
  • ITIL certification and experience with IT service management tools.
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Strong analytical and technical skills, with the ability to troubleshoot complex issues.
  • Ability to work effectively in a team environment and contribute to a positive and supportive team culture.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading technology company and contribute to the delivery of excellent customer service.
How to Apply

If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role.

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