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Service Desk Analyst
2 months ago
We are seeking a highly skilled and motivated Service Desk Analyst to join our team at Daisy Corporate Services. As a Service Desk Analyst, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.
Key Responsibilities- Provide exceptional customer service and support via phone, email, and other communication channels.
- Resolve technical issues and escalate complex problems to senior technicians or other teams as needed.
- Collaborate with internal teams to ensure seamless delivery of services and support.
- Stay up-to-date with the latest technology and industry trends to provide expert advice and guidance to customers.
- Meet or exceed service level agreements (SLAs) and key performance indicators (KPIs) for incident resolution and customer satisfaction.
- Proven experience in a customer-facing role, preferably in a technical support or service desk environment.
- Strong technical skills and knowledge of IT service management (ITSM) processes and tools.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and other stakeholders.
- Ability to work in a fast-paced environment and prioritize tasks to meet deadlines.
- Strong problem-solving skills and ability to think critically and analytically.
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Access to the latest technology and training to enhance your skills and knowledge.
- A recognition and reward program to acknowledge your achievements and contributions.
Daisy Corporate Services is a leading provider of managed services and IT solutions. We are committed to delivering exceptional customer service and support, and we are seeking a talented and motivated individual to join our team.
