Technical Customer Service Advisor

2 months ago

Manchester, United Kingdom Eurofins UK Product Testing Services Full time
Job Description

Working hours are Monday - Friday. 9.00am-5.00pm.

Do you have good attention to detail; customer service skills; technical understanding?  This is a role that combines all three

You will act as an interface between the sales team, the end customer and the laboratory in the reporting and interpretation of test reports in the relevant Product Testing Categories. 

  • To have a sound understanding of testing processes and how these principles can be applied to the relevant legislation.
  • To report and communicate results to Eurofins clients.
  • Provide a high level of internal and external customer care.
  • To support the sales team in the delivery of customers’ needs and requirements.
  • Keep up to date with current techniques, topics and legislation in order to advise Eurofins and its customers on accurate implementation of their requirements.
  • To create and maintain appropriate report templates as legislations and standards change.
  • To assist the laboratory in applying the best practice and interpretation of results.
  • Ensure all reasonable steps are taken to achieve accuracy, reliability, and repeatability of test results.
  • To generate client specific reports with conclusions with a high level of quality and technical competence.
  • To understand the costing information contained within the LIMS system and on the jobs assigned and react when something does not look correct.
  • To support the work tracking systems of the department by promptly completing the relevant Excel Documents.
  • To support the laboratory when requested in carrying out testing where appropriate training is in place.

Qualifications

  • Excellent customer service approach
  • Experience using Microsoft office and/or LIMS.
  • High level of attention to detail.
  • Effective communication skills both written and oral.


Additional Information

Benefits

At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.

As a Eurofins employee you will benefit from:

  • Life Assurance (4 times annual salary)
  • Health Cash Plan 
  • Holiday Purchase and Sell Scheme
  • Enhanced Maternity, Paternity and Adoption Pay Scheme 
  • Company Pension Plan
  • Employee Assistance Programme – 24/7 confidential support.
  • Worldwide career opportunities
  • Everyone who joins our team also gets access to Perkbox, allowing you to save money all year round. Whether its supermarket savings or days out, the daily coffee or a summer holiday – there’s something to suit everyone’s lifestyle.

What Happens Next
Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths. 
 
Your data 
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
 
Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
 
Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful. 

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