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Receptionist Administrator
3 months ago
Job summary
An exciting opportunity has arisen for an enthusiastic Receptionist Administrator to join the Dental and MaxFax Department at Great Ormond Street Hospital for Children NHS successful candidate will providing excellent patient experience in all areas and be the first point of contact to patients, families and carers by extending the warmest of role is fast-paced and the variety of tasks makes it incredibly interesting - no two days are the sameYou will work closely with your supporting admin colleagues; the clinical team led by the consultants and junior doctors; the nursing team and be a valued member of the wider team. Previous patient interaction or customer service experience is successful candidate must demonstrate good computer literacy skills and be confident and competent in sending emails, using patient/customer information databases and be clear in all forms of is a Mon - Fri, full-time posting and the candidate will be required to work onsite only.
Main duties of the job
The post holder will provide reception duties to enable our teams to deliver effective services to our patients.
Other duties include:
To deal with first line enquiries from patients, parents/relatives/carers and staff. To provide a responsive reception service for patients, parents/relatives/carers, visitors and staff promoting a welcoming atmosphere. To support with travel reimbursement forms. To be responsible for the effective, accurate and timely management of the electronic patient record system (Epic), specifically patient information, booking, and clinic outcome recording. To manage follow-up appointment letters.
About us
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Person Specification
GOSH Culture and Values
Essential
Our Always values | Always welcoming | Always helpful | Always expert | Always one team Experience of working as part of a diverse team. Experience of contributing to an inclusive workplace culture.
Academic/Professional qualification/Training
Essential
GCSE or equivalent in Maths and English
Desirable
Computer qualifications
Experience/Knowledge
Essential
Experience in an administration, customer or patient focused role
Desirable
Prior NHS experience Knowledge of Managing Electronic Patient Records (EPIC) Knowledge of NHS policy, including referral to treatment targets
Skills/Abilities
Essential
Excellent written and verbal communication skills Confident using ICT skills including Microsoft Outlook, Word, Excel Polite and informative telephone Able to provide excellent customer service; welcoming and helpful in person when dealing with colleagues across the organisation and /or patients and families Uses of empathy and emotional intelligence when dealing with difficult situations Exercises judgement and problem-solving skills Ability to multi-task, plan and organise straightforward activities Able to demonstrate own activities to new or less experienced employees / support day to day coordination of staff Able to use databases, input and interpret complex information and data Understands the importance of confidentiality and takes responsibility for protecting confidential information Able to follow routine and non-routine written procedures, processes and verbal instructions accurately with attention to detail Able to work as an effective team player and work autonomously to manage own workload to meet deadlines Ability to accurately check correspondence, scanned docs Demonstrate evidence of commitment to professional development