Bookings Administrator

1 month ago


Sutton Coldfield, United Kingdom Spire Healthcare Full time

Bookings Administrator | Administration, Customer Service | Full Time (37.5hrs p/week) | Permanent Contract | £22,386 PA | Excellent Benefits | Sutton Coldfield

Spire Little Aston Hospital are recruiting for a Bookings Administrator to join their established team on a permanent contract, working 37.5 hours p/week. The successful candidate will work in the Bookings office of the hospital and carry out duties and tasks to ensure a smooth and efficient patient journey for all patients. This is a great opportunity for someone who comes with previous administrative experience and dealing with customers. 

Duties & Responsibilities: 

Receive all inpatient bookings from consultants and/or their secretaries and register them onto HMS / SAP Process pre-assessment bookings in line with current processes, working closely with nurses and anaesthetists to ensure a complete and comprehensive assessment is carried out for each patient. Enter and process inpatient/daycase bookings into SAP and ensure correspondence of admission information is received Liaise with NHS Trusts to assist local and national contract requirements to address waiting lists. Monitor dates of appointments according to requirements of the contract 

Hours of work/Shift pattern : Monday to Friday covering shifts between 8am and 5:30pm. Rota basis.

What we are looking for: 

Previous customer service experience. Administration, contact centre or database management experience. Ability to manage own workload including planning, organising, prioritising and problem solving Experience of dealing with difficult customers/patients. Excellent interpersonal and communication skills. Ability to build and maintain effective working relationships, both internally and externally Evidence of delivering and exceeding customer expectations, with the ability to handle difficult situations Confident telephone manner being able to communicate with a wide range of customers. The ability to work effectively as part of a team High degree of accuracy, methodical. logical using a common sense approach to changing workloads Innovative and proactive with an ability to work to tight deadlines Ability to act with tact and discretion and appreciate the confidentiality implications when dealing with personal information Fully IT literate and a highly competent user of MS Office.

Benefits:

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers Free Bupa wellness screening Private medical insurance Life assurance Save an average of £50 per month with our free onsite car park

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