Band 3 Booking coordinator

1 week ago


Sutton Coldfield, United Kingdom University Hospitals Birmingham Full time
Job summary

To provide a robust and structured booking service to the Imaging Department within Good Hope Hospital Site, supporting all imaging modalities. To ensure that lists are filled to capacity and fully utilised to aid with meeting trust targets and KPI's. To provide a telephone service for patients managing appointments, recording and updating of information, management or incoming referrals and requests, manage patient admissions and provide all support for smooth patient admissions and discharges. The post holder will be required to work by the trust values and have empathy and a sympathetic approach to patients, family and their carers, whilst managing complex and confidential information.

Main duties, tasks & skills required

Use Trust systems to input electronic data as required

Input and look up data on Trust IT systems in accordance with Trust policy

Book and monitor room bookings

Identify capacity shortfalls in clinical areas and escalate appropriately

Identify long waiting list patients and any breaches in policy escalating as appropriate

Ensure case notes are located, collected, and prepped for patients attending clinics following the Trust checking procedures

Scheduling of patients into clinics ensuring they meet capacity

When booking appointments ensure that patient accessibility needs are met including booking and provision of interpreters, i.e. ambulance transport requirements, appointment letters in bold print medication requirements.

Follow up any do not attend (DNAs)

Manage at short notice cancellations and re bookings of patients as necessary onto appropriate lists

Where required coordinate duties in clinics / departments / satellite areas and ensure staff rotas are appropriately covered

To schedule patients into clinics using the criteria set out by the Trust and the clinical speciality, identifying capacity shortfalls

Notify patients of new or changes to appointment

Receiving and dealing with telephone enquiries as appropriate

To maintain diaries as required

Provide patients with non-clinical advice and information on a range of issues including appointment queries

Undertake work that has been prioritised by the Supervisor / Line Manager

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Job description

Please Note : For a detailed job description for this vacancy, please see attached Job Description

Person specification
Qualifications
Essential

Good general Education (E.g. GSCE

English and Maths A-C, GCSE Level 9-

4)

Business Administrative NVQ Level 3

or equivalent experience in an

administrative role

Experience
Essential

Experience of dealing with the

Public/Customer service experience

Experience of working with a range

of Microsoft Office packages (e.g.

Word, Excel and Outlook)

Experience of using IT systems

Experience of working in a busy

environment

Desirable

Experience of working in healthcare

Additional Criteria
Essential

Ability to travel to multiple sites

Ability to work under pressure and

deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  • Sutton Coldfield, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: To provide a robust and structured booking service to the Imaging Department within Good Hope Hospital Site, supporting all imaging modalities. To ensure that lists are filled to capacity and fully utilised to aid with meeting trust targets and KPI's. To provide a telephone service for patients managing appointments, recording and updating...


  • Sutton Coldfield, United Kingdom University Hospitals Birmingham Full time

    Job summaryMake sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.To provide a robust and structured booking service to the Imaging Department within Good Hope Hospital Site, supporting all imaging modalities. To ensure that lists are filled to capacity and fully utilised to...


  • Sutton Coldfield, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    We are looking to recruit an enthusiastic and motivated Band 3 full-time Diabetes Administrator within the Diabetes Department at University Hospital Birmingham. We have one post available at Good Hope Hospital. You will be required to work to a high standard of accuracy and be able to demonstrate initiative in planning your own workload in a way that...


  • Sutton Coldfield, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    We are looking to recruit an enthusiastic and motivated Band 3 full-time Diabetes Administrator within the Diabetes Department at University Hospital Birmingham. We have one post available at Good Hope Hospital.You will be required to work to a high standard of accuracy and be able to demonstrate initiative in planning your own workload in a way that...


  • Sutton Coldfield, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    We are looking to recruit an enthusiastic and motivated Band 3 full-time Medical Secretary within the Respiratory Medicine Department at Good Hope Hospital part of University Hospitals Birmingham NHS Foundation Trust. You will be required to work to a high standard of accuracy and be able to demonstrate initiative in planning your own workload in a way that...


  • Sutton Coldfield, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    Band 3 Medical Secretary hours (Full time)This role involves working closely with clinical teams to provide safe, caring and effective management of patients. As the first point of contact for people engaging with the clinical service you will need excellent communication skills, flexibility and the ability to respond to changing service demands at short...


  • Sutton Coldfield, United Kingdom University Hospitals Birmingham Full time

    **Job overview**: We are looking to recruit an enthusiastic and motivated Band 3 full-time Diabetes Administrator within the Diabetes Department at University Hospital Birmingham. We have one post available at Good Hope Hospital. You will be required to work to a high standard of accuracy and be able to demonstrate initiative in planning your own workload...


  • Sutton Coldfield, United Kingdom University Hospitals Birmingham Full time

    **Job overview**: We are looking to recruit an enthusiastic and motivated Band 3 full-time Medical Secretary within the Respiratory Medicine Department at Good Hope Hospital part of University Hospitals Birmingham NHS Foundation Trust. You will be required to work to a high standard of accuracy and be able to demonstrate initiative in planning your own...


  • Sutton Coldfield, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: To provide a robust and structured booking service to the Imaging Department within the Good Hope Hospital Site, supporting all imaging modalities. To ensure that lists are filled to capacity and fully utilised to aid with meeting trust targets and KPI's. To provide a telephone service for patients managing appointments, recording, and...


  • Sutton Coldfield, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: To work as part of a team providing comprehensive Administration / Co-ordination support to clinical services, ensuring this is patient focused and patients receive a compassionate and professional service. Working in conjunction with colleagues, patients, service users and internal and external stakeholders. The post holder will work...


  • Sutton Coldfield, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    A fantastic opportunity has arisen for a part-time (22.5hrs per week) Band 3 Medical Secretary in the Paediatric Department. You will be expected to provide a comprehensive secretarial and administrative service within this very busy department. This secretarial role will entail working closely with our Clinical teams to provide safe and effective management...


  • Sutton Coldfield, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    A fantastic opportunity has arisen for a part-time (22.5hrs per week) Band 3 Medical Secretary in the Paediatric Department. You will be expected to provide a comprehensive secretarial and administrative service within this very busy department. This secretarial role will entail working closely with our Clinical teams to provide safe and effective management...


  • Sutton Coldfield, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: Patient Experience Assistant 'Building Healthier Lives' is the mission of University Hospitals Birmingham - we do this by supporting our communities, our patients by providing the very best care we can. To ensure we listen and take action we have a unique team of colleagues, whose role is to support the very best patient experience by...


  • Sutton Coldfield, Birmingham, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    We have a rare and exciting opportunity for a patient focused individual to join our friendly and supportive Patient Transport Service team in Sutton. Whether you are already in the NHS looking for a change or wanting that first step on in your NHS career, this could be an ideal opportunity to gain experience in a high profile service.Applicants should be IT...


  • Sutton Coldfield, Birmingham, United Kingdom University Hospitals Birmingham Full time

    Job summary:Patient Experience Assistant'Building Healthier Lives' is the mission of University Hospitals Birmingham- we do this by supporting our communities, our patients by providing the very best care we can. To ensure we listen and take action we have a unique team of colleagues, whose role is to support the very best patient experience by listening to...


  • Sutton Coldfield, United Kingdom University Hospitals Birmingham Full time

    Job summaryTo provide secretarial support to the clinical team with particular responsibility for audio typing clinical letters, maintaining clinics by booking appointments and liaising with the outpatient booking team, telephoning patients, scanning correspondence and carrying out general office duties. The post holder will provide an empathic and sensitive...


  • Sutton Coldfield, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    A rare part time opportunity has arisen for an enthusiastic Thearpy Support Worker to join our Therapy team at Good Hope Hospital, Sutton Coldfield, West Midlands; part of University Hospitals Birmingham. You will either be an existing Band 4 Therapy Support Worker or an experienced Band 3 Therapy Support Worker wanting to progress your skills.You will be...


  • Sutton Coldfield, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: Band 2 Administration & Clerical - Clinic Administrator We have 2 full time posts available - 37.5 hours per week (each post is 3 days at 8-6, 1 day at 8-5.30 with one day off) - 22,383 An exciting opportunity has arisen for a Band 2 Clinic Administrator to join the busy teams in Outpatients at Good Hope Hospital. The posts are to cover...


  • Sutton Coldfield, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: This is an exciting time to join Dermatology at Good Hope Hospital. We are at the forefront of using Teledermatology to initially assess any possible skin cancers via AI using photographs. You will be involved in typing various letters to do with this process as we help to develop it. Good Hope Hospital has very good transport links by bus...


  • Sutton Coldfield, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: The role of Estates Administrator is to provide a comprehensive administration service within the Estates General Office. The individual will work closely with the Estates Office Manager to provide support with the daily running of the Estates Office, provide administrative support to The Estates Manager, Estates Officers, and the other...