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Band 3 Medical Secretary

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Sutton Coldfield, United Kingdom University Hospitals Birmingham Full time
Job summary

To provide secretarial support to the clinical team with particular responsibility for audio typing clinical letters, maintaining clinics by booking appointments and liaising with the outpatient booking team, telephoning patients, scanning correspondence and carrying out general office duties. The post holder will provide an empathic and sensitive point of contact for patients/relatives and carers, undertaking work under the direction of the Medical Secretary Supervisor.

Main duties, tasks & skills required

To provide excellent telephone skills, accurately record telephone messages and provide a point of contact for patients in an empathetic and sensitive manner. To problem solve and exercise initiative when dealing with enquiries. To type letters from audio, maintain clinics by booking appointments and, when required, book interpreters and collect patient files from medical records. Scan correspondence, ensure post is opened and sent accordingly. Work collaboratively by liaising with Clinical Management and the outpatient booking team for changes to clinics and resolve patient queries. Input and look up data on Trust IT systems in accordance with Trust policy and carry out general office duties. You will also have good communication and keyboard skills.

If you have any queries regarding this role, please contact either Grace Rooke () or Mandy Simpson ().

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Job description

Please Note : For a specific detailed job description for this vacancy, please see attached Job Description

Person specification
Qualifications
Essential

Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4

Business Administration NVQ level 3 or equivalent experience in a clerical environment

Experience
Essential

Experience of dealing with the Public/Customer service experience

Experience of working with a range of Microsoft Office packages (eg. Word,Excel and Outlook)

Experience of using IT systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.