Band 3 Booking Coordinator

7 months ago

Sutton Coldfield, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
To provide a robust and structured booking service to the Imaging Department within the Good Hope Hospital Site, supporting all imaging modalities. To ensure that lists are filled to capacity and fully utilised to aid with meeting trust targets and KPI's. To provide a telephone service for patients managing appointments, recording, and updating of information, management or incoming referrals and requests, manage patient admissions and provide all support for smooth patient admissions and discharges.

The post holder will be required to work by the trust values and have empathy and a sympathetic approach to patients, family, and their carers, whilst managing complex and confidential information.

**Main duties, tasks & skills required**:
KEY SKILLS

Communication
- Create documents / spreadsheets / reports as required using IT Systems
- Use Trust systems to input electronic data as required
- Input and look up data on Trust IT systems in accordance with Trust policy
- Analyse and extract complex data sets from several different sources
- Ability to analyse and extract complex data sets in relation to patient information from several different sources
- Ability to make decisions and take actions within the team relating to routine enquiries, whilst receiving support and supervision
- Ability to recognise situations that should be referred onto the Supervisor/Line Manager and take prompt and appropriate action
- Identify capacity shortfalls in clinical areas and escalate appropriately
- Ensure patients are listed in chronological order unless clinical priority determines otherwise
- Identify long waiting list patients and any breaches in policy escalating as appropriate
- Organise own day-to-day work tasks showing an ability to prioritise to achieve set timescales
- Ensure case notes are located, collected, and prepped for patients attending clinics following the Trust checking procedures
- Scheduling of patients into clinics ensuring they meet capacity
- Where required by job role assist in ensuring that protocol required tests/ procedures are undertaken to the schedule within specific protocols

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Good general Education (E.g. GSCE English and Maths A-C, GCSE Level 9-4)
- Business Administrative NVQ Level 3 or equivalent experience in an administrative role

**Experience**:
**Essential**:

- Experience of dealing with the Public/Customer service experience
- Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
- Experience of using IT systems
- Experience of working in a busy environment

**Desirable**:

- Experience of working in healthcare

**Additional Criteria**:
**Essential**:

- Good Communication / customer care skills both written and compassion
- Good keyboard / IT skills
- Good organisation skills and ability to multitask
- Good time management skills
- Ability to deal professionally with enquiries from staff, patients, and visitors
- Ability to solve problems
- Ability to frequently pay attention to detail where there are often predictable interruptions in the work pattern
- Work effectively and flexibly as part of a team to meet the needs of the service
- Confident in dealing with people at all levels
- Must be able to demonstrate an understanding of equality and diversity
- Mature open and flexible approach to work
- Demonstrates care and compassion
- Good inter personal and com

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