Regional Workplace Experience Manager

3 months ago

Uxbridge, United Kingdom Gilead Sciences Europe Ltd. Full time

Description


 

These three new roles will be pivotal as we evolve and transform our facilities management function into an elevated regional business partnership, fostering holistic collaboration across all aspects of Corporate Operations. You will transform how we operate and be a key enabler for future success by navigating and solving complex issues, delivering significant impact and value for our stakeholders in line with Gilead’s business imperatives.

Based in our International HQ in Stockley Park and reporting into the Regional Senior Director of Site Operations, you will be working as part of a fast-paced, dynamic team delivering site operations support to multiple sites across UK, Ireland & Europe. This role requires you to establish close relationships with senior business leaders and other key stakeholders to serve as the single point of contact for all Corporate Operations matters.

Responsibilities include;

Business Partnership

Develop and evolve strategic relationships with site leadership teams, ensuring that business strategy and growth drivers are supported by the Corporate Operations Organisation

Coordinate with regional and Corporate Operations partners to provide the full range of Corporate Operations services into sites ranging from Security (on-site, travel, crisis and events), Environmental Health & Safety, Workplace Design and Planning, Employee Experience to Real Estate and Leasing

Responsible for rolling 3-year site strategic plans based on headcount, usage forecasts and lease events

Employee Experience and Insights

Implement the user experience strategy in sites in partnership with stakeholders to improve the overall on-site experience for Gilead’s workforce and visitors

Collaborate with senior leadership to think critically about the site experience we wish to create

Proactively engage with our workforce and visitors to gain insight on ways to continuously enhance service levels

Regularly surface new ideas and opportunities for program refinement with leadership, drawing on employee feedback, your own observations and industry benchmarking

Listen to and understand any data or trends which may highlight areas impacting the user experience and work to overcome any challenges within areas such as talent acquisition, employee retention and employee experience

Stay up to date with industry trends and best practice and use this knowledge to evolve Gilead’s user experience strategy. This may involve attending networking events, conferences and becoming a member of relevant online communities

Site Operations

As the key Corporate Operations business partner to the local business, you will guide your stakeholders through the Corporate Operations horizon, working with wider functions including Real Estate, EH&S (Environment, Health & Safety) and Corporate Security to map out activities and key decision points

Oversee the delivery of day-to-day on-site vendor services reliably with quality as contracted

In partnership with the Supplier Relationship Manager implement the Regional IFM strategy to ensure harmonisation across the entire region and strengthen current capabilities

Ensure compliance with local law and regulations (property, taxes, health and safety) and ensuring an ‘audit ready’ state

Effectively and accurately manage site and manage regional budgets, developing key relationships with the business and finance functions to ensure accurate forecasting and reporting

Management oversight of all environmental, health & safety, security, and key vendor relationships for the region

Accountable for the delivery of all EH&S (Environmental Health and Safety) initiatives/programmes whilst working in partnership with the EH&S team

Provide technical advice and support to projects which include relocations and refurbishments to ensure a consistent and standardised user experience across the region

Essential skills and experience

3 – 5 years experience in similar role

Intrinsic motivation for operational excellence and resilient when meeting new and emerging challenges and leading significant change

Exceptional ability to handle challenging demands from senior business leader or their representatives providing appropriate, prompt responses and win-win solutions

Experimental mindset, geared towards continuous improvement, willing to try and share new approaches to enhance the employee experience. 

Experience within highly complex environments and ability to navigate across multiple business areas and countries while managing complex interdependencies

Enterprise mindset and ability to manage conflicting priorities within unpredictable environments both internally and externally

Experience managing high levels of change at a fast pace using quick and creative thinking within agreed frameworks

Proficient at collecting, analysing and understanding data. Ability to aggregate from various sources and articulate themes, trends and insights to drive decision making

A proactive and autonomous problem solver with the ability to work with minimal supervision

Able to demonstrate ability to influence across the business at all levels and provide executive level summaries for review and decision

Excellent decision-making capability and sound judgement with the confidence to challenge the status quo

Understanding of the role culture, norms and customs play in the success of Site Operations

Experience working in a role where failure could significantly impair business operations

Excellent verbal and written English and proficiency at planning and scheduling own activities to accomplish goals and objectives

Desirable skills and experience

French, German, Spanish or Italian languages

Previous experience delivering workplace transformation, sustainability and User Experience projects

Equal Employment Opportunity (EEO)

It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law, all employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual’s gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws). Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.


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