Relief Primary Care Centre Assistant and Driver Shropshire

Job summary

Relief Part Time Primary Care Centre Assistantand Driver

2 x 15hrs per week working acombination of day, evening and night shifts, but predominantly nights withadditional hours often available (primarily based at Princess Royal Hospital, Telfordwith some shifts at Royal Shrewsbury Hospital).

Althoughwelcome, no prior experience is essential as full training will be provided.You will need to have outstanding interpersonal skills to build relationshipswith colleagues and patients and, inaddition to Telford & Shrewsbury must be prepared to travel to our otherbases at Whitchurch, Ludlow and Bridgnorth.

Wouldyou relish the opportunity to become part of an organisation that makes a realdifference to the community? Perhaps a part time job offering flexible shiftssounds ideal to provide more time for hobbies, or maybe will work wellalongside another job you have? Whatever your reason for applying, the teamhere at Shropdoc want to hear from you

Our Requirements

Havepossessed a full UK driving licence for a minimum of 3 years Be over 25years of age for vehicle insurance purposes Familiarwith the use of Sat navigation, with good knowledge of local geography Confidentusing Microsoft Office Excellentcommunication, interpersonal and teamwork skills Flexible,reliable, self-motivated, and resourceful

Main duties of the job

Youll be based primarily at Telford Hospital, whereyoull greet and welcome patients. However, youll also drive GPs to homevisits in the surrounding areas, potentially anywhere in Shropshire.

Yourduties will include:

Transporting theDuty GP / Clinicians to all home visits Checking diagnosticequipment and clinical bags used by GPs is present and in working order Ensuring surgeriesare set up and fully equipped in readiness for patients Greeting patientsattending the Primary Care Centre, acting as a first point of contact Supporting withadministrative tasks, such as handling telephone calls and arranging conferencecalls, faxing prescriptions and admission letters Ensuring the Centreand vehicles are kept clean and tidy

How to Apply

To be considered, please submit your CV and a covering letter outlining how you meet the requirements of for this role to. For Job Description and Person Specification details, please refer to the attachment on the bottom of this page.

Weare accepting CVs for this role, your CV must include qualifications andemployment history up to 5 years to be considered.

We are unable to respond to all applications, so if you have not had a response from us by the time the job advert closes, please assume you have been unsuccessful and we wish you well in your continued job search.

About us

Shropdoc is a not-for-profit company established in 1996, providing 24/7 urgent primary care services for patients across Powys, Shropshire, Telford and Wrekin. This includes out of hours GP services, care coordination, single point of access in Shropshire, and an oncology advice line. Our Primary Care Centres offer support to patients who have pre-booked appointment times to avoid unnecessary waiting, are mostly located within hospitals around the Shropshire, Telford and Wrekin, and Powys areas.

The Package

Working a minimum of 15 hrs pw relief(additional hours often available). Shifts across days, evenings and nights. Flexibility is available withhours worked, shift patterns are provided with a minimum of 6 weeks in advance.Some flexibility will be required to meet the demands of the role. Base pay rate £; As you willwork primarily out of hours shifts you will benefit from the 30% uplift whenworking between 8pm and 6am on weekdays and for Saturday shifts, as well as a60% uplift on Sundays and Bank Holidays 25 days annual leave plus bankholidays pro rata, rising to 27 days pro rata after 5 years service, and 29days pro rata after 10 years NHS pension scheme Paycare healthcare benefits forall staff and dependants Access to national discountsincluding the Blue Light Card and Health Service Discounts Comprehensive training and careerdevelopment opportunities Uniform Company sick pay Job description

Job responsibilities

Purpose

To support the clinician in ensuring that the patientpathway is completed within laid down timescalein accordance with policy, procedure and working instruction.

The post holder will be responsible for supporting the continuingprovision of first-class care for all our patients throughensuring reception, administrative and driving dutiesare undertaken efficiently and effectively.

Summary

To act as receptionist at the base, managing patientappointments, supporting clinicians with administrative tasks, and supporting and managing patientsthrough their experience with Shropdoc

To liaise with despatchand your clinician to ensure that base appointments and home visits are completed in a timely fashion

To drive the Shropdocvehicle to home visits in a safe and competent manner

To ensure that all kit is checked and available for both home and base appointments

To ensure that vehiclesare checked prior to any visits so that they are safe and roadworthy

and Responsibilities - BASE

To ensure that the base is set up and ready for patientsat the beginning of the shift. All computers to be logged in and allessential kits ready and available.

To ensure that base email accountis checked and anything relevantis actioned, all phonelines are connected, and printers are operational.

All clinical kit is checked in conjunction with the Kit Checking and Sealing Process

To appropriately record all drug and sundry usage across the shift using the relevantstock control method and in conjunction with Medicines Management Policy

To support your clinicianwith administrative tasks,such as scanningpaperwork, emailinginformation or making phone calls

To be responsible forgreeting patients at bases and promptly recording their arrival on clinical softwareand ensure that should a patient not attend that it is promptly reportedto despatch

To ensure that all infection controlprocedures are stringently followed in line with relevant policy and maintain acontinuously clean and tidy environment

To carry out basic first responseand fault-finding following failure of systems/technical equipment

To provide clear and specific detailsto despatch when reporting issuesthat require further investigation

To log any incidents that occur on shift via Radar (for example, health and safetyincidents, safe-guarding concerns etc.)

To advise clinicians of any drug or sundryshortages

To witness the removaland re-stock of controlled drugs and sign your agreement

To check the presenceand function of all diagnostic equipment, replacing batteries or reporting any faulty items

To keep despatch appraisedof clinical workloadand any delayin seeing patients

To always maintain securityof the base, including ensuringthat the drugscupboard remains locked, andthat no patient identifiable data is accessible

To follow the processfor patients withoutappointments should people unexpectedly turn upat base looking for clinical support

To ensure prescriptions are in printerswhen the doctor is seeingpatients but stored in drugs cupboard when on home visit or baseis closed

and Responsibilities HOME VISIT

To ensure that the clinician is always transported to home visitssafely and with all clinicalkit available

To maintain contact with despatch throughout home visits, informing them of any delays/detours and always ensuringthey are contacted before returning to base

Comprehensively completevehicle checks as per the Driver and Vehicle Policyand the Vehicle and Kit Logbefore driving anywhere on shift

Ensure full clinical kit is availableon all home visits and that it is regularlychecked and restocked inaccordance with procedure

To always use the TomTom satnavin the vehicle, even on short, local journeys

Support clinicianin locating the front door of properties and assist with carrying of kit

Report all arrival and departure timesusing the workingtimes function of the TomTom

Provide an escort into the patients home at the request of the clinician if youfeel safe and comfortable doing so. Never witnessa consultation, remain in the hall/by front door and beavailable as required

Record all drugs/sundries dispensedout of the vehicles using relevant stock controlrecording method and restock as required

Record detailsof home visits on Vehicleand Kit log

Maintain securityof vehicle at all times

To always abide by the rulesof the Highway Code and the Driverand Vehicle Policy

To ensure Toughbooks are charged and switched on and that you are aware of how to resolve basic faults

and Responsibilities ALL TIMES

Ensure that the lone worker devicesare switched on and accessible both whilst on base and in the car.

Ensure that you know what to do in the event of systemsgoing down and how to revert to fail over/contingency measures

Be responsive in the case of a clinicalemergency and supportyour clinician appropriately

Ensure all E-learning trainingis up to date and complete and attend any statutory and mandatory training as requested

To maintain a constantinterest in mattersrelating to Healthand Safety and to escalateany concerns

To actively participate in the trainingand mentoring of any new members of staff

To attend base meetingsor other scheduledoperational training when requested

To undertake any other duties of a similarnature consistent with the responsibilities of the post

To have good understanding of Shropdoc policy and procedures, in particular those pertaining to your role

To maintain regular and consistent attendance at work, be punctual and ensure that youwear Shropdoc uniform while on shift

Ensure good communication skills are used with patients,members of the public and healthcare professionals and that complaints, compliments or concerns are respondedto appropriately

Shropdocis passionate about inclusion and diversity, welcoming applications fromindividuals of diverse backgrounds.

Shortlistingof applications and interviews for this role will take place while the advertis live; the advert will close once the successful candidate is found.Candidates are therefore encouraged to submit CVs as soon as possible.

Weare unable to respond to all applications, so if you have not had a responsefrom us by the time the job advert closes, please assume you have beenunsuccessful and we wish you well in your continued job search.

Person Specification

Qualifications

Essential

Educated to GCSE level or equivalent

Qualities

Essential

-Calm and courteous -Empathic -Responsive to changing situations -Conscientious, reliable and resourceful -Self-motivating -Diplomatic and tactful -Organised, systematic and flexible

Experience

Essential

- Minimum 3 years driving experience - Aged over 25 (insurance) - Full driving license - General administrative experience or equivalent skills - Use of different IT platforms to include email, health reporting software (or equivalent) and basic Office tasks

Desirable

- Unsocial hours//shift experience

Knowledge/Skills/Abilities

Essential

-Ability to work under pressure -Good interpersonal and communication skills -IT literacy -Ability to be sensitive and discreet and maintain confidentiality -Ability to work independently and as part of a team -Committed to promoting high standards of patient care -Flexible to meet the needs of the post

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