Administrator

1 month ago

Royal Tunbridge Wells, United Kingdom Kent Community Health NHS Foundation Trust Full time

Job summary

Administrators within the Health Visiting Service play an important role in ensuring that all administrativeelements of the delivery of the Healthy Child Programme to families with a new baby or child under five-years-old are co-ordinated and delivered effectively. Main duties of the role include: receiving and processingreferrals, booking appointments, maintaining accurate computerised records of patients reports and letters,updating trackers and database systems. There may also be the requirement for Administrators to providereception duties to enable the efficient delivery of services from Family Hubs and other community settings.

The Administrator role is varied and fast paced requiring a flexible and responsive approach, with the ability todeal with questions or issues that are challenging in nature. Administrators provide essential support to theclinical teams which includes providing administrative cover for the Health Visiting duty line on a rota basiswhich operates Monday to Friday 9am-5pm which manages both routine and complex information andguidance to families and colleagues internal and external to the Trust. Administrators also offer support withadministrative duties associated with safeguarding workstreams which requires a high degree ofconfidentiality and sensitivity.

Main duties of the job

Administrators provide comprehensive administrative support to an entire team or group of people within alocality, which includes having a thorough understanding of the team's operations and daily activities.Administrators oversee performance activity, ensure elements of the patient journey are co-ordinated andsupport short term projects.Administrators are an integral part of service delivery and as such professionals in this position have excellentpeople skills, are great at multi-tasking and prioritising as well as being incredibly organised.

Please note, this vacancy does not meet the criteria for skilled worker sponsorship. Therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.

About us

Rated 'outstanding' by the CQC, we've got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate Aspirational Responsive Excellent

We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences

We ask for information about your protected characteristics on our application forms. This isn't visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission

The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work

As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won't involve sacrificing time for personal interests or family commitments. We'll support you to work flexibly in a way that will suits us both

See where you can go with KCHFTcareer pathways

Job description

Job responsibilities

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.

Find out more about the community difference here.

Good luck We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.

Person Specification

Qualifications

Essential

Level 3 qualification ( 2 A/AS levels, NVQ level 3, BTEC diplomas, certificates and awards, international Baccalaureate diploma) or equivalent demonstrable experience

Desirable

NVQ Level 3 Business Administrator, Customer Service Specialist or Team Leader or Supervisor

Experience

Essential

Administrative experience Experience of team working and versatility to take on a variety of tasks

Desirable

NHS administrative experience Experience of handling confidential information Experience of working with members of the public

Knowledge

Essential

Advanced knowledge and understanding of Microsoft Office packages Outlook, Word, Excel and PowerPoint

Desirable

Understanding of health and social care sector, including working knowledge of NHS structures, policies and processes

Skills & abilities

Essential

Excellent interpersonal and verbal communication skills both on telephone and in person with patients, members of the public and colleagues Excellent written communication skills Ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority Excellent attention to detail, accuracy and organisational skills

Desirable

Ability to record accurate minutes of meetings and present to a high standard Ability to concentrate and focus on diverse tasks whilst dealing with frequent interruptions

Personal attributes

Essential

Friendly and approachable manner Ability to apply a logical approach to identify key or underlying issues in difficult situations and use initiative to solve problems Ability to be patient and tolerant especially when discussing complex information Ability to be innovative and objective as well as logical in resolving problems Ability to prioritise and maintain a high level of performance and meeting of deadlines even when faced with conflicting priorities Ability to travel to diverse sites

Desirable

Possess a willingness to learn

Ability to manage

Essential

Ability to maintain discretion and confidentiality at all times Ability to plan and organise own workload without direct supervision

Desirable

Ability to cope with pressure during busy periods and act in a professional manner at all times

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